6/10 Okay
Ashley B.
10 Apr 2024
Liked: Cleanliness, communication, location
Pictures are a bit deceiving
Laura was a great/friendly host! The house is very spacious and accommodating. However, it needs attention in many areas. Pictures show it very impressively, but in person, we were underwhelmed. It needs updates, and is very overpriced. The screens surrounding the lanai are torn, so the dogs were able to escape. That was a major inconvenience. Some of the towels were dirty upon our arrival. The stair railing was coming off the wall, rendering it useless. Tiles in the master bathroom are broken and wobbly. Blinds are broken in many places. The dryer doesn’t function properly. The couch has broken springs or something and sits uncomfortably. We couldn’t get the remote to work for the theater room so we didn’t get to use it. We were surprised by some extra fees that were a bit hidden/unclear in the listing. Also, the checkout instructions in the binder ask you to do several loads of towels. With the dryer not working properly, we spent way too much of our vacation time trying to do laundry. Only to find out that the binder information is wrong but the email communication regarding check out procedures wasn’t sent to us. We did additional loads of laundry unnecessarily. Laura did offer to send a handyman, but that is a major inconvenience when you have dogs staying there. A partial refund for the numerous inconveniences would have been more appropriate. Overall, the host was wonderful and that makes a huge difference!
Ashley B.
Stayed 3 nights in Mar 2024
