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4/10 Poor
Christi B.
3 Aug 2024
9207 was a big disappointment
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We stayed at Sand Piper previously with very little issues. However, this time was a big disappointment with 9207 and Manager-Nirali and Briley.-check in receptionist. We checked in around 3:50 went to the condo. The bedsheets and comforters had animal and human hair on them. Mind you it states it’s non pet friendly. I went to the office spoke with a lady( did not know her name) the situation and was told Housekeeping leaves at 4 each day. She had me speak to Manager-Nirali I explained the situation again. She offered to give us bedding to change it ourselves with no discount. I told her absolutely no. She then offered a two bedroom condo for the night until Housekeeping could come clean it the next morning. We had 5 people in our family. I told her I’m not inconvenience my family for Housekeeping mistakes. She was furious with me and acting as though it was my fault. After 3 phone calls snd 30 minutes later she had Housekeeping coming back. I stayed at the office until Housekeeping arrived. Briley had an attitude with me regarding the situation. I ask her if she was in my position wouldn’t she be mad. She said oh course but we did offer the sheets and the two bedroom condo. She said you are inconveniencing yourselves. I was furious. I was inform Housekeeping had arrived at the condo. The owner of 9207 needs to fix the following issues: barstools are unsafe and wobbly. Furniture was worn, stained and old. Sliding door did not lock had a stick in the bottom of the door. Blinds were broken. Showers leaked. Deck railing rotten needs replaced. Dryer took over 2 hours to dry a load of laundry. It looks as those issues have been ongoing for some time looking at the reviews but hasn’t been addressed. The Door Key Pad was hard to see because of the sunlight shining on it. Otherwise we had a good time and love the beach. We won’t be renting from this Resort Again.
