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Thanks for your feedback, and glad you had an excellent stay. We have not previously received any feedback regarding the pool heater requiring up to 24 hours to warm up, either from guests or from our swimming pool provider. This is the first time we are hearing about it. Otherwise, all relevant information is clearly outlined in the guest welcome document under the swimming pool section. We will follow up with our swimming pool provider to make sure that everything is operating as expected. Our outdoor cameras were functioning throughout your stay, and our cleaning staff also confirmed that the internet connection was working during that time. Thanks for staying at our family cottage!

Our cameras were working well; no issues! (Connected to wifi). Also, our cleaning staff informed us that the internet is working well. You did not reach out to us before, during, or after your stay regarding any concerns. We of course tried to reach out to you multiple times. As a result, we were not given the opportunity to address or resolve the issues you have mentioned. For the swimming pool, we will reach out to our provider to address this! Also, the cottage door was left unlocked upon your departure, which is a significant safety and security concern.

Thanks, Maya for your review. It was a pleasure having you as our guests. Best, Villa-Jasmine team

Thank you, Charlene. We appreciate your feedback and it was wonderful to have you as our guests.

Our experience hosting this guest was not a positive one, and we would not recommend hosting them. During their stay, we had to ask the guests to reduce the amount of noise they were making outside. This was concerning because our property is located in a residential community with clear expectations around maintaining a reasonable noise level. They never reviewed the welcome document either. The guests also raised several concerns after their stay that, in our view, were disproportionate to the overall condition and nature of the property. For example, the BBQ was apparently an issue, but this was only brought to our attention on the last day of their stay, when the guest asked us to come and inspect it at approximately 6:00 pm on Friday, despite having been at the property since Tuesday. Had we been notified earlier, we would have had an opportunity to address the concern during their stay. We have also made ongoing efforts to maintain and improve the property. Over the past five years, we have replaced the window screens multiple times because they have been damaged or the mesh has been torn by previous guests and children. Unfortunately, repeated replacements are becoming increasingly difficult for us to absorb financially. Similarly, we recently purchased brand-new couches for both the main and lower levels. Despite being only in their third season, the upstairs couch already shows significant wear from guest use. Some of the other concerns raised, such as a missing plug or carafe, were relatively minor and could easily have been communicated to us during the stay so that we could have addressed them promptly. We want to be transparent that this is a family cottage and NOT a luxury resort or a four- or five-star hotel. We have always clearly communicated this on our listing. It is a comfortable, spacious five-bedroom family home with a private swimming pool, offered at a competitive price. Guests have access to the entire cottage, and we make every effort to provide a comfortable and enjoyable stay, but we do not advertise the property as a newly renovated luxury accommodation. We welcome guests who appreciate the property for what it is: a warm, family-style cottage with plenty of space and amenities, rather than a high-end resort experience. Unfortunately, we felt that this guest's expectations were not aligned with the nature and description of our property. Based on our overall experience, we would not host this guest again and would recommend that other hosts carefully consider whether their property and hosting style would be a good fit for this guest.

Janet, thank you very much for such a wonderful & honest review, we appreciate it. Likewise, it was an incredible experience for us to host you & your family, thank you.

Hi Becky, Thank you so much for a wonderful & genuine review, we appreciate it. It was a pleasure hosting you & we look forward to having you as our guests in the next season. Best regards, Villa-Jasmine Team

That's fine. Thanks for your review!!

Thanks for your review, Gerald! We have changed the cleaning staff and hired a better cleaning staff. Regarding the neighbourhood policy, it was mentioned everywhere on the listing + welcome email, thanks!!

Thanks, Zach for your constructive review we appreciate it. It was really a pleasure having you as our guests, and hope to see you next year! Best, Villa-Jasmine team