2/10 Terrible
Anna K.
8 Sept 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Our stay was a huge disappointment!
I was hesitant about writing a bad review but everyone who I told about my experience said I shold let the others know what to expect.
On arrival we were unable to get inside the property, the key just didn’t turn inside the lock. I made several phone calls to the host, left voice and texts and heard back only half an hour later.
While waiting for the response we checked around the property, unkempt house with spider cobwebs inside and outside, dirty windows, broken downpipes, overgrown gutters and empty BBQ gas bottle. This place didn’t look like a holiday accommodation at all. We even started to think that we mistaken the address.
When the host finely called back, he was surprised we can’t get inside saying that the cleaner didn’t have any issues when attended the property in the morning. He said he will try to get hold of the cleaner and ask her to assist. The cleaner arrived within the next 20-30 mins apologizing for leaving wrong key inside the keybox. She has kindly replaced the BBQ gas bottle when we pointed out it was empty.
When we finally got inside we got disappointed further finding the place damp and smelly. We were expecting that the fire place would have been prepared for our arrival, but it was not and the fire wood wasn’t provided. We turned the aircon on to warm up the place and I could see cobwebs and dusty filters inside the indoor unit. We booked this place because it has a fire place and an outdoor spa. We expected that the spa would be ready to use
Anna K.
Stayed 3 nights in Aug 2023
