2/10 Terrible
Jen H.
15 July 2023
Liked: Location
Disliked: Cleanliness, communication
Management not great, place a filthy
My husband and I arrived after 5 pm with our three kids, 5, 3, and 1.5 years old. After gathering all of our stuff and taking it to the room, it was about 545. We walked into the condo and it was not touched by the cleaning crew. Sand, food crumbs, food left in fridge and on the counters. Sand was in the bathtubs and hairs were on the floor and bathroom. The bathroom sink had spit and dried toothpaste in it. The previous tennants left clothes and other things in the room.
here was a decorative lantern that was also broken and glass was on the floor. We addressed the glass and food on the floor first because of the 1.5 year old. It took me over 5 hours to clean that entire place. We called and left messages for the management and took pictures. They responded by telling us that the cleaning crew came at 4:40, which was impossible. They told us there was no way to prove that the pictures were taken before we messed it up. I sent time stamps and actively tried to get in contact with management. They email us again, telling us we didn't contact them right away but we have proof that we did. The management was terrible and the handling of this situation was horrid.
Jen H.
Stayed 7 nights in Jul 2023
