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4/10 Poor
Wendy
7 July 2023
Unprepared
This apartment is well situated in a very nice part of Cleveland and is within walking distance of some delightful little cafes. Once it is completely prepared, it should prove to be a great place to stay. We are not sure why things were not ready and wonder if there was a new owner.
Lots of things listed online as amenities were not available, including among other things, a hairdryer, shampoo, toiletries, spices, coffee grinder, coffee mugs, a toaster oven, and hot water.
When we first turned on the hot water faucets, we only received lukewarm water and had to endure very cold showers. When my husband checked the water heater, he discovered it had been set on low and turned it up to high, and later we had hot water.
The caretaker of the property was very responsive and attempted to accommodate us by providing a gift card to Starbucks since we could not make coffee and by contacting the plumber when we did not have hot water. She apologized that the website was inaccurate about the amenities, saying that possibly a standard list of amenities had been placed on the site by Evolve. Clearly, the website needs to be updated to include the actual amenities present on the property.
We specifically chose this property over less expensive sites because of the amenities listed on the website, so not having those things available was disappointing. I’m certain the list of amenities will be resolved prior to the arrival of next guests, however, it would have been great if it had been accurate for us.
