8/10 Good
Jane C.
11 May 2023
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Saddle Brook Fla.
The rental is a well appointed, beautiful home in the gated community of the Saddle Brook Golf Club. First off the owner did not send us the Saddle Brook documents needed to stay, until a few days before we left Michigan. This documentation was supposed to be filled out & sent to the Club House 22 days before arrival along with an extra 200$ for evaluation & background check required by the community. We called them & told to come to the office upon arrival. They were most helpful & gave us a temporary parking pass for a week. They e-mailed the owner (who was in Prague) to fax info. for our stay. The owner was not forth coming & this started back & forth calls between the golf course, us & owner for 6 weeks. We continued to receive temporary parking passes sometimes for a week & sometimes day to day. The needed info. was given to the Club House the week before we were to leave. I had contacted the owner after hurricane Ian & was told minimal damage to the screens of the lanai & solar panels for the pool. Screens were to be repaired before arrival, they were not done until a few days into our visit. We were unable to get into the home until after 6:30p as house keeping was still there.The pool was green & remotes for the TV didn't work. Owner neglected to tell us the pool pump died & a new one was ordered, it was put in a few days later. Instructions for the remotes were given. The rest of our stay (except for the parking passes) was a welcomed reprieve from the Michigan snow
Jane C.
Stayed 32 nights in Jan 2023
