4/10 Poor
John F., Fairport NY
24 Feb 2024
Liked: Cleanliness, communication, location, listing accuracy
Nice place, but a cold review.
Check in was 3 and we arrived at 5. Entering the house the smoke-detectors were going off, the house was at 50 degrees with no hot water, the gas fireplace would not turn on and the propane tank for the Blackstone was empty as well. Property manager was on site around 7 and determined that the reason there was no heat and hot water in the house is that the house propane was EMPTY and the smoke-detectors had low batteries. Remember, this was February and the temperatur was going down into the teens. Needless to say, our plans were disrupted for that night. By 10PM the heat and hot water were back on and a new tank for the Blackstone was delivered. At 11PM the house was still below 60 degrees, but it was warming up.
I requested to be refunded the first night via the Evolve property management team and even needed to send pictures for proof. The final response that I received from Evolve was “Thank you for your patience while we worked on a fair resolution for this situation.” and they gave us a 58 dollar refund. In my opinion that is an insult to me and my family for the disruption that was caused.
John F.
Stayed 2 nights in Feb 2024