Bright and Modern Causewayside Apartment

Thank you for your feedback. We’re surprised to hear your perspective as the vast majority of guests enjoy and rate our property highly for its charm, cleanliness, and comfort. Our apartment is located in an old building (circa 1900), which some see as a unique part of the Edinburgh experience. The communal staircase is shared with other residents, so while we do our best to keep it tidy, maintaining a spotless standard in shared areas is ultimately a team effort. However, we agree with you that the stair could do with a fresh coat of paint. Inside the apartment, we strive to create a welcoming and cozy atmosphere. The Scrabble magnets (a game for both adults and children), which guests typically love, are intended as a fun, personal touch. Many guests enjoy using the Scrabble magnets to leave a message about their stay. Of course, we understand not everyone appreciates a bit of whimsy. We also have our carpets and upholstery professionally cleaned as regularly as possible. However, in a busy rental, small signs of regular use can be unavoidable. Our furnishings, all in excellent condition (aside from the coffee table, which we are replacing), are often highlighted as a positive by other guests. Additionally, we’re surprised by your comments regarding value for money. Your rate was highly competitive for August, the height of the Edinburgh Festival, when prices citywide are typically elevated. We keep our pricing at the lower end of the market during this time to offer guests accessible accommodation in a prime location, and we are pleased that most guests find this to be exceptional value. We appreciate you sharing your unique view. However, it is disappointing that you didn't contact us during your stay to allow us the opportunity to address your concerns at the time. We hope your future stays align more closely with your expectations.