Verified review
8/10 Good
Mamasaliu C.
14 July 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Communication
Great house for holidays
I did really enjoyed the place the house it's the same as shown on the picture.
Unfortunately The check in process wasn't the best. I have been sent an email about the self check in from a different email that I wasn't aware and when I arrived in the house I was trying to find it which I couldn't because I never been notified that the check in would be sent in a different email. Lack of communication that made me spend money in a different hotel in order for me not sleep outside with the rest of my group. I was trying to reach the property manager that I was talking to but No phone line only email.
Around 00:00 I couldn't get in touch with someone that could let me in or explain me that the check in has been sent from a different email.
During the night I had to oay for a different hotel for the 5 of us Whiis called Colinas da lapa, Luckily I ended up not sleeping outside, This lack of communication made me loose one day that I could spend in the house. All our flights got delayed that's why we arrived late.
Apart from that the house is clean and have all the facilities that they show on this platform I have no complaints about the house.
But the lack of communication about the self check in made apart of the experience ruined but overall a good place to stay with great neighbours and friendly ones That I had the chance to meet.
I would for sure spend time in this place again because I loved it, it was a small issue but the house is amazing
Cande
Stayed 6 nights in Jun 2023