10/10 Excellent
Loveleen G.
12 Apr 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Trastevere Rome Stay May 5-9, 2023
We initially rented this property from May 5 to May 9. After staying only a day at the property I used the washroom and unfortunately the toilet collapsed. We got in touch with Rafael who is the property manager and he looked right away into getting a plumber to fix it. We had to stay and wait for the plumber for most of the day and that was our first day in Rome so we actually lost most of that day, but there was no avoiding it because we had all our luggage at the place as we waited for the plumber as unfortunately was the weekend and Rafael was trying to contact any plumber. Rafael was absolutely amazing. He apologized about our first day being wasted & he called a plumber who arrived, and said that the toilet could not be fixed right away.
Rafael arranged for us to go to another apartment. It was bigger in size and very close by, right away. He helped carry heavy suitcases with us through the narrow streets of Rome, a couple of a small blocks away, and when we got there, he helped me by carrying my suitcase into the apartment and making sure that everything was fine at that apartment .
He was very helpful, nice and accommodated everything that we needed. Plus was lovely in helping us after we had the mishap at the first apartment.
He had also let us know about a place to store our luggage, and then also called a taxi for my sister who was departing in the early hours of the morning (as we were having issues with communicating in Italian!)
I absolutely would go and rent with him/this property again! Made us want to visit Rome again!
Loveleen G.
Stayed 4 nights in May 2023
