Cozy Kid&pet friendly renov. Cabin w. Hi Spd. WIFI, TV, Hot Tub, Grill, firepl.

Valued Guest, We sincerely apologize that the hot tub was unavailable during your stay. Unfortunately, our area experienced several winter storms, and due to freezing temperatures the hot tub maintenance company was unable to safely service the unit. As communicated prior to your arrival, the hot tub was down at that time, and we regret any disappointment this caused. Our goal is always to provide a five-star experience with high-quality amenities at our cabin, and situations like severe weather are never something we can control. Many guests do visit Banner Elk during the winter specifically to enjoy the seasonal scenery and “winter wonderland” atmosphere, and we hope you were still able to experience some of that during your trip. Again, we truly apologize for the inconvenience and appreciate your understanding. Kind regards,

Thank you so much for choosing our cabin. We appreciate your business.

Great Guest. All house rules were followed. Alexey and his family are always welcome at our cabin. Thanks for choosing our Eagles Nest.

Thank you for choosing our cabin. We hope you enjoyed your stay.

Thank you for choosing our cabin. We hope you enjoyed your stay.

Hmm. Thank you for your review. But honestly it makes no sense. The water for the cabin comes out of mountain well. This is perfect water which is free of any chemicals and additives. Also what was not clean ? You never communicated with us that anything was not in order. We take pride in our cabin and want for our guests only the best.

Diana and her party were great guests. Thank you for choosing our cabin. Have a merry Christmas and a happy new year.

Thank you for leaving a detailed response which seems to be a bit off. We were just at our cabin at the beginning of February. We replaced all light bulbs, steam cleaned the carpet and when we left everything was in 100% order. As you can see we have 4 and 5 star reviews. If something is not up to par we will fix or replace it. This is our second home so we take pride in our cabin. I do not know if this guest read our description properly or not, we do have a $100.00 non refundable pet policy. We have pets ourselves and we know how much mess they make. Usually the cleaning service has to spend more time in the cabin to clean it properly. A $250.00 cleaning fee is charged if a puppy has accidents. I am sure you agree that no-one wants to step on a dirty carpet. To sum up, the cabin was in perfect shape when we left. I was unaware of any problems with the coffee pot prior to this complaint. We replaced the coffee maker in the meantime. There is also a spare coffee maker in the pantry. I am sorry I do not comprehend what the guest is talking about. We have a wide range of different pots and frying pans with lids, new cutting boards and more kitchen knives than one can imagine. We do have at least 10 large and small kitchen knives and a peeler. If this is not enough, then I do not know. We also have a microwave and several plastics and glass bowels for salad, popcorn, and anything you would like to cook. My wife is an excellent chef, so she makes sure that we have proper cooking gear at the cabin. I also do not understand the comment of the drive way. We have the road paved all the way from the main road to the cabin. The 2 parking spots on top next to the cabin are gravel though. Since I do not reside in the state, I am unable to supply salt as that can vary on need and the weather is always unpredictable. There is plenty of space to hang towels. Also I do not know what the guest is talking about. If the guest should have looked in the cabinet under the sink he/she would have found the hair dryer. We can only provide amenities, just as you would need to bring your own supplies to a hotel. Again, the cabin was in perfect shape when left. Something does not sound right. Please read the comment of the guest and you can see this does not make sense.