2/10 Terrible
Brian K.
26 June 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Very disappointed
I usually try to submit positive reviews but I’m afraid there were simply too many problems with this apartment from the moment we arrived. Overall it is very basic and with very little attention to the essentials: air conditioning was not operating; there were very few kitchen essentials (no basic condiments, no basic equipment eg saucepans) no kettle and no way to we could even use the very limited electrical equipment that was there (such as very basic bench top griller) due to the lack of appropriate adapters to their own power sockets, a number of lights do not work, the gas cooktop was not operational, and window fly screens in disrepair in some places The property manager arranged assistance with delivery of power adapters, repair of cooktop, correction of air conditioning, replacement of light globe and delivery of saucepans and an electric kettle. The lead up to this was disappointing and time consuming. This was not the start to our stay in Florence that we hoped for, nor what we anticipated given the description of the apartment (and the price). It is difficult to imagine that these problems were new, and gave the impression that there was little maintenance, that the apartment had not been used recently and that there was little regard for the comfort of customers. The location is good.
Brian K.
Stayed 4 nights in Jun 2024
