2/10 Terrible
Mark U., New York, USA
27 Dec 2022
Liked: Cleanliness, location
Disliked: Listing accuracy
not as advertised, owner unwilling to admit it
I had booked this property because it was advertised as a two bedroom. In fact, the listing included a third bedroom. Upon arrival, I found a one bedroom apartment with a large kitchen-dining- living room with a sofa that akwardly converted to a bed. there were no sheets provided for this "bed". My initial complaint was met by the landlord with an offer (via the property manager) to refund my money so I could find a unit that would fit our needs. Shortly after, the owner started contacting me directly, sending screenshots of a listing which was not the same listing as on VRBO site. It was in Italian, a language I do not write or speak. He soon be also rescinded the refund offer and left me to seek assistance from VRBO. The trip was terrible- I spent in excess of 10 hours on the phone and texting with VRBO and was shuffled around hotels which were not to the standard of a vacation rental. I am still out the full rental fee plus hotel nights I had to pay for and must pay off to my credit card before VRBO will consider reimbursing the expenses. I was repeatedly promised that the Rebooking Team would reach out to arrange a new vacation rental, but they never did. I spent 3 of 5 days not knowing where I would be staying that night, checking out then checking back in, hanging with luggage for hours in height of nice midday weather until I learned what the next move was. If only this owner had been helpful and recognized the kind of disruption a misleading listing can cause. i would not recommend renting any of his properties. his texts were not defensive and he actually went and changed the listing after I complained but I already had screenshots of the listing as it was when I booked.
Mark U.
Stayed 5 nights in Dec 2022
