Times Square Stylish 5-Bedroom, 3-Bath Chic Duplex Apartment

Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re happy to hear you found the property clean and the kitchen well-stocked, and that the washer and dryer met your needs. We also wanted to let you know that since your stay, we’ve upgraded all of the beds to improve overall comfort. We always strive to enhance our guests' experience, and your input helped us make that positive change. Thanks again, and we hope to host you in the future!

Thank you for your review and for mentioning our convenient location — we’re glad you enjoyed being close to the theaters and Restaurant Row! We’re sorry to hear that certain aspects of the space didn’t fully meet your expectations. The lower-level bedrooms and bathroom are indeed more compact, and we’ve updated our listing description to make that clearer for future guests. Regarding the pest concern, we immediately scheduled a professional extermination service and the result came back Negative as the unit is fully exterminated with no sign of any pests or roaches. We truly appreciate your feedback, as it helps us continue improving our guest experience. Thank you again for staying with us, and we hope to have the opportunity to host you under better circumstances in the future.

Thank you for taking the time to share your feedback and for highlighting our great location — we’re glad you enjoyed the convenience of being close to so many NYC attractions. We sincerely apologize that your stay did not meet expectations. We take all guest concerns seriously and have already addressed the issues you mentioned. The pest concern was handled immediately by a professional exterminator, and follow-up treatments have been scheduled to ensure it does not happen again. The heating and cooling system has since been adjusted for better temperature control, and insulation has been added around the basement pipes for guest safety. We also reviewed the amenities listing to ensure accuracy and have restocked higher-quality toiletries to better reflect our intended standard. Regarding the bed count and keys, we’ve double-checked the listing and corrected any confusion to ensure future guests have clear, accurate information. Your feedback helps us improve, and we appreciate your bringing these matters to our attention. We hope you’ll consider giving us another chance in the future so we can provide the experience you originally expected.

Thank you for taking the time to share your detailed feedback. We truly appreciate guests highlighting areas where we can improve. We’re sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding household amenities, the condition of the rug, the shower door, and the lack of a welcome guide have been noted and are being addressed to ensure a better experience for future guests. Regarding the Wi-Fi, we’re glad the issue was resolved quickly once identified, and we apologize for the inconvenience upon arrival. The plumbing concern you mentioned was not previously reported, and we appreciate you bringing it to our attention so it can be fully inspected and corrected. We’re pleased to hear that you found the location convenient and well-situated for your plans, as this is one of the key highlights of the property. Guest feedback like yours is invaluable to us, and we are committed to continually improving both the comfort and presentation of our apartments. Thank you again for staying with us.