2/10 Terrible
Michael O.
20 Mar 2023
Please provide a refund on this stay
This is a pleasant property but the whole experience was ruined from the start by a problem with the heating. We were visiting Edinburgh during a cold March weekend and were only told that the heating wasn't working as we were about to open the door. An engineer apparently could only be booked for the NEXT day so we were left without heating for the first night of a two-day stay with our young nephew. We immediately asked for supply of a fan heater or a portable radiator. This request was simply ignored and it appears the host isn't even in Edinburgh so there are no real contingencies where these kind of issues take place. The only other source of heat was an electric fire which turned itself off repeatedly after a few minutes. There were communications with the host, but the ultimate response was 'feel free to give me a bad review' - so this VRBO host would rather guests have a negative experience than take concerted steps to resolve a problem. This was our first stay at a VRBO property: based on this experience it will most definitely be the last. We will be contacting VRBO and the host to obtain a refund on this stay.
Michael O.
Stayed 2 nights in Mar 2023




































