4/10 Poor
Jessica D.
6 Jan 2023
Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in
Such mixed emotions
There were 10 of us on this trip. It was our first time visiting Loreto, BCS. We drove from Cabo and upon our late arrival we were met with two very rushed women welcoming us from the management company Momentum Realty. The house has quite a confusing and unnecessary lighting system and controls. We wanted to go in the pool and spa that night but the pool was freezing as was the spa. The whole trip we were unable to figure out the pool/spa situation which was the worst part of the trip. We booked this place simply due to the pool/spa and even after two visits from the concierge and pool guy, no one was able to figure it out. Plus we felt the pool and spa should of been ready to go upon our arrival. Throughout the week we had to call/text our concierge multiple times. We had a rat and needed a trap. Power went out. The golf cart we rented broke. The pool. So many things just weren't seamless. But that also seems to be the vibe of Loreto. Food is scarce. Like very scarce. Shopping is done in Loreto and check the expiration date on everything because we found out the hard way that many of the items were expired the day we bought them. We also were not made aware that there was construction happening next door. This entire Loreto Bay village is being developed which is great, but we were not aware that many homes are still being built, including the one next to us. So as we laid out near the pool each day, we had to listen to hammering, drilling, and worst of all they would walk behind the house to get to their vehicle and supplies which walked right behind the pool wall. The women felt uncomfortable most of the time in their bathing suits with these workers. There are many creatures and bugs here, so be prepared for crickets, grasshoppers and possible cockroaches in your room. The water was also disappointing. The hot water to master sinks and guest room downstairs was not working. The only way it worked was when the kitchen sink was hot we could pull from that but other than that, we were showering and cleaning up upstairs in the other bathrooms that had hot water. The door to the garage was locked the whole time which was annoying because that's where many of the cleaning supplies were and although we had someone come clean daily, it would of been nice to have access to. The washer and dryer also are awful. Don't think the washer washes and the dryer takes forever to dry. Overall just not a great experience for a house that can hold 10 people.
Jessica D.
Stayed 9 nights in Dec 2022
