8/10 Good
Yvette D.
6 Sept 2022
Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in
Great location with fantastic views of the ocean
The property is exactly as advertised. Great location and beautiful views. However, upon our arrival the garage was flooding. We immediately called the rental agent and they dispatched a repair. company. The company arrived the next day. My 76 year old mother almost slipped twice exiting the vehicle. The floor was wet and slippery. We attempted to mop and push the flooding waters on multiple occasions. We were provided with 2 parking passes that seemed like a perk upon our arrival, but it wasn’t. The parking passes were only permitted on streets that are 3 blocks away from the property. My niece received a ticket and contacted the city for clarity. We contacted the realtors on several occasions during our stay. We had major Wi-Fi and television issues. The owner said she would provide a new television in the master bedroom. She never provided the television as she said. We did not have television the entire stay and the Wi-Fi signal was horrible. The owner arrived at the property to look at the television. She said we should be outside and not sitting around the house. My mother and her friends had knee surgery. They wanted to sit on the deck and relax. They did not want to walk around. We selected this house because of the balcony and views. We felt insulted and disrespected by the owner’s response. However, the property manager Kathy provided excellent, prompt customer service. She worked after hours to assist us. She quickly responded to our concerns.
Yvette D.
Stayed 7 nights in Aug 2022