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10/10 Excellent
Allison S.
15 Apr 2024
Great Place-my favorite Highpointe Condo
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
11e is my favorite condo to rent for the week. This is probably the third time we have stayed in this unit. We’ve stayed in at least 6 others. The unit is clean, plenty of linens, extra supplies available to make life easy, and the view is amazing. The check in process and the communication were excellent. The only complaint that we had was in regards to one particular security guard. David was an absolute power hungry idiot. The armband thing is not new to us, but they were not adjustable for size. When our family walked across the street for dinner after showers, only one person remembered to put the band back on. Thinking that as long as they had a band to open the gate, we could get back in, we went to dinner. David denied entry to everyone except the arm band person. I offered to show my drivers license and rental agreement. He refused, we had our friend in another unit get her car and we crammed in the back seat to get in that way. We weren’t sneaking, just simply trying to get inside the gate. He stopped the car and made us get out. The ridiculousness was beyond anything I’ve ever experienced. We spent over an hour locked out, contacted management, which was kind and receptive. Ultimately we sent one person to the unit to dig for arm bands, but a little common sense could have prevented a major ordeal. Not sure that David should be working in this environment.
Allison S.
Stayed 7 nights in Apr 2024