2/10 Terrible
Sue O.
18 Apr 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, communication
Great location/ Property flooded due to owner negligence
Booked for 3 nights. On second night downpour of rain. Water pouring under two doorways creating a waterfall of water. Notified property manager and proceeded to spend hours that night pushing water down the stairs to avoid an entire flood of the property. The root cause was a hidden drain of the patio was plugged with debris and water overflowed into the apartment , which Fatima showed us the following morning. Once she cleaned out the drain the water emptied on the porch resolving the problem. It would have been useful for her to relay where this drain was when we first notified her. Had we not been at the property and it had been empty it would have completly flooded. We left one night early as the place was wet thoughout, washroom out of order until water cleaned out and ceiling stopped. We reached out to Isabelle, the owner, to request a refund for only for the one night and she refused. She has ignored the facts and should be apologizing for our inconvenience and thanking us for the hours that we spent staying awake to reduce the damage in her property. The property was also cluttered with alot of personal picture etc and cupboards fridge with open food.
Sue O.
Stayed 3 nights in Mar 2024
