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2/10 Terrible
Craig F.
11 Dec 2023
Emerald Hill 27
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Before our arrival we received several emails with a link to the guide to use upon arrival... information for our unit was incorrect and I had to contact Benchmark several times regarding door code since it was never listed in the guide and was told our unit did not have a code... We were not able to receive the packet from Benchmark until exactly 4:00 -- which was check-in time - we realized that because we had received several emails prior to that reminding us of the check in time. Picking up the key prior to that would have been such a courtesy and convenience for us - it does not mean we would immediately go to the condo upon receiving the key. We had to find the unit - the inside units are a little more difficult to locate. The condo looked like things had been taken off the wall and not replaced - a clock was leaning against the tv stand - another decorative piece was placed underneath the table. We had a king size bed - there were 2 of us and there was only one standard size pillow in the entire unit... we had to call for a pillow and it took 2 days to get it. The air conditioning had a very difficult time keeping the unit cool - yes - we read the directions on keeping the unit above 70 degrees. It was not an extremely hot week - the unit could not cool to 70 degrees. We left a day early due to our dissatisfaction. We have contacted Benchmark, but never received any response either verbal or written. The only communication we continue to receive are these surveys that appear to be computer generated. We requested a refund for the final night that we did not stay and would like to be reimburse for that night due to our experience.