Oceanfront Bluewater Resort 1002B- Pools

Thank you for taking the time to share your detailed feedback. We sincerely apologize that your recent stay did not meet the standards you expected, especially after having a positive experience at Bluewater Resort in the past. We are very sorry to hear about the cleanliness and maintenance issues you encountered upon arrival. The condition of the refrigerator, bathroom, furnishings, linens, and kitchen, as well as the maintenance concerns you described, are not representative of the standards we strive to provide. We also regret that the unit did not accurately reflect the expectations set by the listing photos. We especially apologize for the communication issues you experienced during your stay. Housekeeping and maintenance should never enter an occupied unit without following proper procedures, and we understand how unsettling those incidents must have been. We also regret the inconvenience caused by the door code change and the delay you experienced in regaining access to your unit. Most importantly, we're sorry that you felt your concerns were not acknowledged. Every guest deserves to have their feedback taken seriously, and we regret that your experience left you feeling unheard. Your comments have been shared with our management, housekeeping, and maintenance teams for review so we can address both the condition of the property and our communication processes. We appreciate you bringing these matters to our attention and sincerely apologize that your stay fell so far short of expectations. Your feedback is invaluable as we work to improve the experience for future guests.