2/10 Terrible
Kim G.
3 Apr 2023
Disliked: Cleanliness, check-in, communication, listing accuracy
A Nightmare
I'll state the facts and you decide.I saw that there had been a large amount of snow accumulating so I reach out through their email and asked if we would have any trouble accessing the VRBO and received an auto email back thanking us for booking with them and at the bottom it said we had been overbooked by $81.44.I inquired 3 times 3 different ways then the response was to contact VRBO for the overcharge. We arrived in another snow storm, to find that there was a huge drift off of the roof of the VRBO which left a tunnel, 3ft deep, to the front door. We were given the wrong code to get in 3 times.When we finally got in it was dirty from the previous people. Both entrances/exits and every window was blocked with 8 ft snow drifts, we decided we couldn't stay there. They moved us to a cabin that was currently occupied.They moved us again which was also dirty. By this time the roads were dangerous and it was late. We agreed to clean a bed and necessities ourselves with the understanding someone would clean it the next day. A maintenance, very nice, did come by and supply us with fresh towels and linen,(but I already laundered some). The manager said she would refund our cleaning fee. My comment was that was the least they could do so she refunded one nights stay. After 2 nights we left 2nights early, after no one came to clean the other 4 beds and bathroom. The manager said she wouldn't charge us for the unused days. But they did anyway. It was a mess!!!!!
Kim G.
Stayed 4 nights in Mar 2023