All-Season Retreat -- Unobstructed Panoramic Vistas; quiet, 4BR-3 1/2 BA,

Yes, the combination of views and quietness in Alta Vista Chalet are stunning. We strive for excellence in housekeeping and guest satisfaction and especially welcome rentals for 31 nights or longer, offering unlimited Internet for "work while vacationing" at very reasonable all-inclusive rates.

We proud ourselves with customer satisfaction, and over 30 five-star reviews of Alta Vista attest to the success of this operating principle. Very unfortunately, there was a housekeeping snafu, and when these guests arrived they found housekeeping only partially done. Such incidences are very rare indeed, and we immediately offered refund of the entire housekeeping fee they had been charged. We assume that this mishap was the reason why the 5th star was withheld.

It looks like these renters reviewed a different house. We regularly have our carpets shampooed, cover no holes in the walls with newsprint, carry DirecTV programming for two 40” flat-screen TVs (in LR and upstairs MBR), provide a bright, lond-lasting LED emergency light always charged in an outlet in the kitchen for the extraordinarily rare occasions of a blackout, and know of no electricity outage during the time of the stay of these guests. We also had no communication with these guests during their entire 4-night stay and until 11 days after their departure, when we received notice of this “review” (during which time we hosted other exceedingly satisfied guests).

The vast majority of our guests find our few notes useful and understand their intent as being a helpful gesture. For example, it can be frustrating to activate someone else’s sound or TV system, or locate certain local phone numbers, or find out about snow removal and garbage pick-up details, and alike. We have indeed a note dealing with costs: rather than not providing our bath robes for our guests to use, we ask for a $10 charge if they use them but do not find the time to put them in the washer and dryer before their departure. Most of the few notes we post are actually imposed by the Tahoe Donner HOA, which is very apprehensive about short term vacation rentals and requires a myriad of information to be posted in rental homes, concerning safety issues and nuisance abatement. We welcome guests who appreciate being able to stay in our private home and understand the difference to renting a hotel accommodation.