6/10 Okay
Debra B.
31 July 2022
Liked: Communication, listing accuracy
Disliked: Cleanliness, check-in
Cute but not clean
From the moment of arrival our stay was off to a rocky start. The check-in information we received had the correct door code, but incorrect apartment info (wrong floor and apartment number). When we finally received the right info, found the door to our rental wasn’t even locked. The apartment was cute, but not cleaned well. Found long hairs on table and counters, and in the shower. Dirty bed linens topped it off and had us really grossed out. At that point, I was not a happy renter and exchanged many messages with Olivia. She was unable to reach her cleaners to provide new sheets that night, and her suggestion for us to wash the sheets ourselves had me pretty livid. We ended up buying a cheap set of sheets at the local Walmart and Olivia reimbursed us for them. The previous renter’s dishes were still in the dishwasher, unwashed. We were allocated only 1 dishwasher pod, which was used to get clean dishes and were unable to run the dishwasher for the rest of our stay. No dishwashing soap either. The apartment is near a busy street, so light sleepers be aware there will be street noise.
I would not rent again, and I am sure from all my complaining Olivia would not welcome us back anyway. I believe Olivia will be working with her cleaners to improve the cleanliness of the apartment. At one point she did offer to reimburse us if we checked out by 11 that day. Unfortunately, at the time we were not within driving distance of the apartment to be out by 11 and take advantage of her offer.
Debra B.
Stayed 4 nights in Jul 2022
