Spacious, Private Pool/Spa, Nice View, Game Rm, Next to Clubhouse, Gated Resort

It is very nice to know that you had a wonderful time and glad that the unwanted "visitor" in the garage was completely gone. We never had it before and we will make sure it can't come back again. Thanks a lot. You are most welcome to rent it again.

Good to know that you liked the location and enjoyed the excellent communication. But I wish you communicated better to let me know the issues during the stay if anything really bothered you. I personally reached out to you twice during your 5 days stay, you didn't mention any of these before departure. This is a very popular house and people all love it. You also told me everything was fine when I personally checked on you. It's very surprising to hear about it this way and won't help anyone. Guest comfort is vital to us. We are always happy to assist anyway possible. This is the first time we hear about the beds. Although people have their own preferences on beds, we will definitely check and handle accordingly. The blinds weren't damaged throughout the house when we checked the house before your arrival. Also I have to mention what you said about the AC is not true either. Guests always have full control of the AC. If you didn't know how to adjust it, a simple text/call was all needed. We appreciate your comments but next time maybe a Disney Resort hotel with full concierge service would fix your expectations better.

We are disappointed to read your review, as it contains significant inaccuracies. The pool is clean and well-maintained, and previous guests have enjoyed it. You chose not to use it because you declined the optional pool heating, instead opting for the clubhouse's heated pool two houses away. Claiming the pool was "unusable" is unfounded. The games room is fully equipped, and we promptly sent new pool cues during your stay. Your expectation of a brand-new, luxury home does not align with our property description. You did not raise any concerns about the chairs, settee, kitchen, bathrooms, or the headboard during your stay. The crib was also in good condition, and since you didn’t travel with a baby, this seems unwarranted. We always inspect the home before each arrival to ensure cleanliness and readiness. Your claim about ants inside the house is unsubstantiated; however, we still arranged outdoor spraying as a precaution. Bathrooms were spotless, and no related concerns were mentioned during your stay. We have been in this business for 15 years, consistently ensuring comfortable, well-prepared homes. While not a brand-new luxury property, it is as advertised. Throughout your stay, we maintained professional communication and addressed your concerns promptly. Multiple cases you filed with Vrbo for refunds were all rejected due to lack of merit, and we hope this review isn’t retaliation for those outcomes. If you have genuine concerns, please contact us directly. Thanks.

Thanks for being a great guest.. Look forward to hosting you again!

Sure. We will definitely keep up the good work as always. So glad to know that you were impressed by our home and everyone love it. Look forward to having you again next time! Thanks a lot for your stay!