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Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets!

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30Avenue Grounds & Amenities
A wooden pier leading to a beach with a long pier extending into the water.
A living room with two sofas, a coffee table, and a chair. There are windows with blinds, a ceiling fan, and a lamp on a side table.
Pier Park Grounds and Amenities
30Avenue Grounds & Amenities

Reviews

9.4 out of 10
Exceptional
Situated near the sea, this vacation home features 3 bedrooms and 3 bathrooms, accommodating 9 guests. It offers opportunities for fishing, swimming, and birdwatching. The balcony provides outdoor space, while golf courses nearby and a marina are easily accessible. Explore nearby attractions like Alys Beach and Rosemary Beach for more adventure options.

Highlights

  • Made for relaxation

    Top-rated for comfort — guests feel right at home here.
  • Beach equipment

    A rare find — beach equipment ready to go for your days by the sea.
  • Centrally-located

    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks

    Close to Alys Beach
3 bedrooms3 bathroomsSleeps 9

Popular amenities

  • Waterpark access
  • Shared communal pool
  • Balcony or patio
  • Air-conditioning
  • Washing machine
  • Barbecue

Explore the area

View map
Seacrest Beach, FL
  • Place, Alys Beach
    ‪9 min walk‬
  • Place, Rosemary Beach
    ‪13 min walk‬
  • Place, Pier Park
    ‪14 min drive‬
  • Airport, Panama City, FL (ECP-Northwest Florida Beaches Intl.)
    ‪29 min drive‬

Rooms & beds

3 bedrooms (sleeps 9)

Bedroom 1

1 Queen Bed

Bedroom 2

3 Single Beds

Bedroom 3

1 King Bed

Other Space 1

1 Single Bed

3 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Toilet · Shower only

Bathroom 3

Bathtub or shower · Toilet

Spaces

Porch or lanai
Kitchen
Balcony

About this property

Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets!

Welcome to Pilot House 221, a classic Seacrest Beach home offering family-friendly layouts. Spread out and find your own space in this 3-bedroom, 3-bathroom home spanning two floors of fun. The first floor features an inviting open space where everyone can gather. Upon entry, you're greeted by the living area and dining table before reaching the fully equipped kitchen, perfect for the family chefs whipping up beach snacks or meals. Step outside to the wrap-around balcony and porch to enjoy morning coffee or wind down with a glass of wine. There's plenty of seating for everyone! Take advantage of the amazing Seacrest amenities, including a 12,000 sq ft Lagoon-style pool, private deeded beach access, and Beach Shuttle running daily from March 1st to October 31st.

On the first floor, discover the convenience of the queen bedroom, complete with a 40” smart TV and a hallway bathroom with a walk-in shower. The laundry room is stocked with full-size appliances and 4 beach chairs. As you head upstairs, a day bed with a trundle awaits on the second-floor landing. Bedroom 2 features a day bed with a trundle, a twin bed, and an ensuite bathroom with a tub/shower combo. Bedroom 3 boasts a King bed and a bathroom with a rain head shower and double vanity.

Sleeping Arrangements:
1st Floor, Bedroom 1: Queen bed with smart TV. Shared bathroom with walk-in shower.
2nd Floor Landing: Day bed with trundle.
2nd Floor, Bedroom 2: 1 day bed with a trundle and 1 twin bed (sleeps 3), smart TV. Ensuite bathroom with tub/shower combination.
2nd Floor, Bedroom 3: King bed with smart TV. Bathroom with walk-in/rain head shower and double vanity.

Seacrest Beach II:
The showstopper of the area is the 12,000 square-foot lagoon pool. With a waterfall, fountain, and children's splash area we know you'll find your perfect pool day at Seacrest. Surrounded by palm trees and poolside loungers, it might be hard to split your time between this pool and the beautiful Gulf.

Your stay at Pilot House 221 comes with Xplorie’s best activities! one ticket per day, per activity! (over $800 in nightly value) Tee off at Emerald Bay or Regatta Bay, zip through Baytowne Adventure Zone, and sail on the Sea Blaster Dolphin Cruise. Enjoy Big Kahuna’s Water Park, Black Light Mini Golf, and scenic bike rides with complimentary rentals. Explore 30A with ease and adventure!

Please Note: Complimentary Xplorie activities are only available for reservations of 1–28 consecutive nights. Stays of 29 nights or longer are not eligible for these complimentary activities.

* Sorry, no pets allowed.
* Parking for 2 cars (there's parking in front and at the back of the home).
* Benchmark cannot guarantee/service owner-provided amenities

An initial Benchmark signature box of amenities is provided for all guests.?For the kitchen this includes: 1 roll of paper towels, 1 dish sponge, 1 dish soap, 2 dishwasher pods, 1 pack of kitchen wipes and liners for each trashcan plus 2 washing machine pods. For each bathroom it includes: 1 roll of toilet paper, 1 set of facial and bath soaps/body wash/shampoo/conditioner/lotion. For towels you will receive: 1 body towel/1 washcloth per guest and 2 hand towels per bathroom.

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House Rules

Check in after 4:00 PM

Check out before 10:00 AM

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Children

Children allowed: ages 0–17

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Events

No events allowed

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Pets

No pets allowed

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Smoking

Smoking is not permitted

Important information

You need to know

Property # 2990686vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher

About the area

Panama City Beach

Located in Rosemary Beach, a neighbourhood in Panama City Beach, this holiday home is near theme parks and near the beach. Frank Brown Park is a popular attraction and the area's natural beauty can be seen at Alys Beach and Rosemary Beach. Ready for a night out? Consider Aaron Bessant Park Amphitheater and Aaron Bessant Park. Fishing and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking nearby.
Map
Seacrest Beach, FL

What's nearby

  • Alys Beach - 9 min walk - 0.8 km
  • Rosemary Beach - 13 min walk - 1.1 km
  • Carillon Beach - 6 min drive - 7.0 km
  • Pier Park - 14 min drive - 20.8 km
  • Seaside Beach - 18 min drive - 25.8 km

Getting around

  • Panama City, FL (ECP-Northwest Florida Beaches Intl.) - 30 min drive

Restaurants

  • ‪Shades Bar & Grill - ‬3 min drive
  • ‪Fonville Press - ‬12 min walk
  • ‪Ghost Crab Pizza - ‬3 min drive
  • ‪Idyll Hound Proper - ‬4 min drive
  • ‪Donut Hole - ‬4 min drive

Frequently asked questions

Is Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets! pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets!?

As of 20 Sept 2026, prices found for a 1-night stay for 2 adults at Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets! on 20 Nov 2026 start from AU$2,157, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets!?

On-site parking is available at the property.

What time is check-in at Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets!?

Check-in begins at 4:00 PM.

What time is check-out at Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets!?

Checkout is at 10:00 AM.

Where is Great Family Home in Seacrest, Pool, Beach Shuttle + Free Attraction Tickets! located?

Located in Rosemary Beach, this holiday home is within a 15-minute walk of Alys Beach and Rosemary Beach. Powell Lake and Seacrest Beach are also within 3 miles (5 km).

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 28 out of 35 reviews
Rating 8 - Good. 3 out of 35 reviews
Rating 6 - Okay. 3 out of 35 reviews
Rating 4 - Poor. 0 out of 35 reviews
Rating 2 - Terrible. 1 out of 35 reviews

10/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

9.4/10

Check-in

9.6/10

Communication

10/10

Location

9.8/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Well kept home in Seacrest Beach. Everything was as advertised and the management company helped us figure out where to go when we went east instead of west. Would stay here again.
Stayed 3 nights in Jul 2026
Response from VrboOwner on 1 Sept 2026
Thank you for the wonderful review! We are so glad you enjoyed your stay and found the home to be well kept and as advertised. We are also happy our team could help get you pointed in the right direction after the little east-versus-west adventure! It was a pleasure hosting you, and we would love to welcome you back to Seacrest Beach again in the future! Warm Regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very nice everyone enjoyed
Stayed 3 nights in Aug 2026
Response from VrboOwner on 30 Aug 2026
Thank you for the wonderful review! We’re so glad everyone enjoyed the home and had a great stay. We’d love to welcome you and your family back again!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
This is our second time to stay at this beach house. Very clean and had what we needed to start a great beach getaway with our kids.
Stayed 4 nights in May 2026
Response from VrboOwner on 7 June 2026
Hi Shana, Thank you for your kind review and for choosing to stay with us again! We’re so glad to hear the home was clean, well-equipped, and helped you enjoy a great beach getaway with your family. We truly appreciate your continued trust and look forward to hosting you again in the future! Best regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location. The downstairs room needs a king size bed.
Stayed 3 nights in Mar 2026
Response from VrboOwner on 7 Apr 2026
Thank you for your review! We are so glad you enjoyed the great location. We also appreciate your feedback regarding the downstairs bedroom. We’ll be sure to share your suggestion about upgrading to a king-size bed with the owner for consideration. Thank you again for staying with us and we hope to welcome you back soon! Warm Regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Perfect location and home for a fallBreak trip
Stayed 6 nights in Oct 2025
Response from VrboOwner on 25 Oct 2025
Hi Bonnie! We’re so glad you enjoyed your fall break stay! It’s wonderful to hear that the location and home worked out perfectly for your trip. Thank you for your kind words — we’d love to host you again anytime! Warm regards, Benchmark Management
From a partner site

10/10 Excellent

Pilot House 221

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great trip, perfect for what we were looking for! We did run into some confusion regarding wrist bands and registering the cars. We received a violation the first day as we had no idea we had to register the cars. Nowhere in the listing was this mentioned, nor was it communicated to us on where to pickup wristbands. Luckily we figured it out. The check out instructions were also not clear. Just to empty trash and start dishwasher, however a bit more guidance would have been nice. Other than that, great stay!
Response from VrboOwner on 26 June 2026
Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you had a great trip and that the property was a good fit for your stay. We apologize for any confusion regarding the wristbands, parking registration, and departure procedures. Prior to arrival and again on your arrival date, we sent our digital guidebook, which included detailed instructions and direct links for registering vehicles and obtaining wristbands and parking passes, as well as information on where these items could be picked up. The guidebook also contains detailed checkout instructions for guests. That said, we understand that important information can sometimes be overlooked, and we are always happy to assist with any questions before or during a stay. We encourage guests to reach out to us at any time if they need clarification or assistance. We appreciate your feedback, as it helps us identify opportunities to make important information even more visible for future guests. Thank you again for staying with us, and we hope to welcome you back soon! Warm Regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Had a great time.

Great location.
Stayed 3 nights in Jul 2022
Response from VrboOwner on 31 July 2026
Hi Samuel, Thank you for the great review! 😊 We’re so glad you had a wonderful time and enjoyed the location. A great spot can make all the difference — fewer travel hassles, more time enjoying the fun! 😉 We appreciate you staying with us and hope to welcome you back for another memorable getaway soon. Best regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Very Clean and Great Location

This house was perfect for us ( 4 adults and 2 kids 2 and under). The beds were really comfortable! The location was perfect! We really enjoyed the pool as there was plenty of seating and family friendly. We would definitely stay here again! Highly recommend!
Stayed 7 nights in May 2025
Response from VrboOwner on 1 June 2025
Thank you for your kind review, Carmela. We are so pleased to hear that the house was a great fit for your group and that the beds were comfortable. We are glad you enjoyed the location and the pool area, especially with your little ones. We would be happy to host you again and truly appreciate your recommendation. Kind regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great fall break

Nice home, well equipped kitchen and nice corner lot with plenty of porch space. Would stay here again!
Stayed 6 nights in Sep 2024
Response from VrboOwner on 13 Oct 2024
Thank you so much for the wonderful 5-star review! We're thrilled to hear that you enjoyed the home, the well-equipped kitchen, and the spacious porch on the corner lot. We're so glad you had a great stay, and we'd love to welcome you back anytime! 😊
Verified review

8/10 Good

Liked: Cleanliness, check-in, location, listing accuracy

Thanksgiving vacation

We had a great time at this property! Everything was clean and tidy, safe and convenient. Location is the best!
Stayed 6 nights in Nov 2024
Response from VrboOwner on 4 Dec 2024
Thank you for your kind review, Snizhana! We are so pleased to hear that you found everything clean, tidy, safe, and convenient during your stay. We agree that the location is one of the best, and we are glad you enjoyed it as much as we do. We appreciate you choosing to stay with us and hope to welcome you back in the future! Sincerely, Benchmark Management
From a partner site

10/10 Excellent

Great location!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Perfect house for our family. Very easy to get to the pool and beach!
Response from VrboOwner on 8 Aug 2025
Thank you for your kind review! We are so glad the home was a perfect fit for your family and that you enjoyed the easy access to the pool and beach. We would love to host you again for another great stay! Regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The home was very well setup and stocked! It was a very comfortable home and we felt very safe while there and in the community. A very quiet and quaint place…We thoroughly enjoyed it!
Stayed 4 nights in Apr 2024
From a partner site

10/10 Excellent

Perfect!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The property was exactly as described. Had everything we needed. Would definitely stay here again!
Response from VrboOwner on 6 Aug 2025
Thank you for your kind review! We are so glad to hear the property met your expectations and had everything you needed for a great stay. We would love to host you again in the future! Regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Met all our needs!

Love the neighborhood and location. The Pilot house slept the six of us very comfortably. Especially enjoyed the large porch - room for everyone to have their own outside space!
Stayed 7 nights in Mar 2024
Response from VrboOwner on 24 Apr 2024
Thank you for taking the time to share your experience! We're so happy to hear that you loved the neighbourhood and location of The Pilot House. It's great that the accommodations comfortably slept your group of six, and that you were able to enjoy the spacious porch. Providing a relaxing outdoor space is important to us, and we're glad you could make the most of it. We appreciate your kind words and hope to have the pleasure of hosting you again in the future! Regards, Benchmark Management.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great fall break

This my son’s favorite neighborhood for a beach trip. The beach shuttle and amenities at The Village made everything so convenient. And the house was spacious and comfortable.
Stayed 6 nights in Sep 2024
Response from VrboOwner on 21 Oct 2024
Thank you for your kind words! We’re so glad to hear the location and amenities made your stay enjoyable, and that the house provided a comfortable retreat. We look forward to welcoming you back for your next visit!
From a partner site

10/10 Excellent

Weekend getaway

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great house & great location
Response from VrboOwner on 7 Sept 2023
We're grateful that you chose to stay with us, Kelly! Your feedback about your enjoyable experience is truly valued. At the heart of our efforts is the happiness of our guests, and your review reaffirms our commitment to that goal. We're excited about the prospect of welcoming you back in the near future! Best regards, Benchmark Management
From a partner site

10/10 Excellent

Lovely Stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our vaccation rental was super clean. Close to the beach and pool.
From a partner site

10/10 Excellent

Pilot House 221

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Amazing stay loved the condo plenty of space for me and my family.
Response from VrboOwner on 18 Sept 2024
Thank you for your kind review, Andy! We are delighted that you and your family enjoyed the condo and found it spacious. It was a pleasure hosting you, and we are glad we could provide a comfortable environment for your stay. We look forward to welcoming you back in the future! Sincerely, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing stay!

The house exceeded expectation! The only difficult part was knowing how to register and where to go get pool and beach bracelets. There could be a little more instruction once getting there but the property manager was quick to reply and the house and neighborhood are amazing and beautiful!
Stayed 4 nights in Aug 2024
Response from VrboOwner on 6 Sept 2024
Hi Jordin! Thank you so much for your kind words and for choosing our property for your stay. We are thrilled to hear that the house exceeded your expectations and that you found the neighborhood amazing and beautiful. We appreciate your feedback regarding the registration process, and we will work on providing clearer instructions for our future guests. We're glad to hear that our property manager was quick to respond to your inquiries. We hope to have the opportunity to host you again in the future! Sincerely, Benchmark Management
From a partner site

10/10 Excellent

Spring Break Trip

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location easy to get to pool, beach, and shops. I would definitely rent this house again. The house was also stocked with everything we needed to cook.
Response from VrboOwner on 5 Aug 2024
Dear Jesslyn, Thank you for your review of Pilot House 221. We’re glad to hear you enjoyed the great location, ease of access to the pool and beach, and the convenience of the well-stocked kitchen. We look forward to having you stay with us again! Best regards, Benchmark Management
From a partner site

6/10 Okay

Overpromised under delivered!

Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Management company is not great very rude we had lock issue and she told us to wait etc etc they use two differentContracts 😞
Response from VrboOwner on 7 Oct 2025
Thank you for your feedback. We are sorry to hear about the issues you experienced with the lock and communication. Please note that we have guests who book through various platforms and our cancellation policy does not supersede that of the third party's platform even after signing our rental agreement. We also provide guests with written confirmation of this via email if needed. We strive to provide clear instructions and timely support, and we regret that your experience did not meet these expectations. Your comments will help us improve our processes and ensure smoother stays for future guests. Warm Regards, Benchmark Management
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Spring Break Vacation

Pilot House exceeded our expectations! The house was the perfect size for our spring break crew. The kitchen is very clean and one of the best equipped I have ever experienced in a rental. All the dishes, bowls, glasses, pots, pans, etc were brand new and clean. It was truly a gift to have everything we needed. The bathrooms have been updated and are clean and beautiful. The beds were comfortable with nice linens. I would 100% stay here again. Close to the pool, and there is a tram stop right outside the front door.
Stayed 7 nights in Apr 2023
Response from VrboOwner on 7 Sept 2023
Thank you for booking with us, Alyson! We appreciate you taking the time to let us know that you enjoyed your stay at Pilot House 221. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you and your family again soon. Regards, Benchmark Management!
From a partner site

10/10 Excellent

Highly recommend and will visit again...

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This couldn't have been a better experience. Benchmark made booking a breeze and had consistent communication with us throughout the trip. Top notch rental company. The house was clean and location was prime. Close to groceries, restaurants etc. Tram stop right outside the house made it super easy to get to and from the beach. Pool was stunning!! All staff at Seacrest were friendly and inviting. Truly wonderful experience. Will definitely return!!
Stayed 7 nights in Jun 2023
Response from VrboOwner on 4 Nov 2023
Lori, Thank you for such a glowing review of your recent stay with us at Benchmark Management! We are thrilled you enjoyed this property and its location! As a company, we strive for our guest to have a memorable stay free of hassle and stress. We are happy to hear this property and our team where able to assist in making that a reality for you. We hope you choose Benchmark Management for all your upcoming vacations; we would be glad to have you. Sincerely, Benchmark Management.
Verified review

6/10 Okay

Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Great house, poor property management- terrible friction trying to access the unit getting clear instructions - the emails weren't helpful with senseless paragraphs of disclaimers and jargon instructions. The owners HOA should dump this management co. The arrival check in is strangely at the pool with absolutely no place to park while executing the check in process. I would def get a new person to answer the phones where several calls into her, she seemed bothered and challenged to find the booking while the ladies at the pool couldn't find the VRBO listing. House was great. Sad to say all this, but you sent 5 emails about feedback, so here it is. It pains me even say this because our family had a nice time.
Stayed 5 nights in Jun 2025
Response from VrboOwner on 30 July 2026
Thank you for your honest feedback. We’re glad your family enjoyed the home, but sincerely apologize for the frustrating check-in and communication experience. These concerns have since been addressed to provide guests with clearer instructions and better support. We appreciate you sharing your experience.
From a partner site

2/10 Terrible

Family Christmas Present

Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was very unhappy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This vacation was a Christmas present to family members. To insure we would all be close to each other ,we booked in September. 25 days before our trip, owners decided to cancel our reservation. I felt my first call to Benchmark Management was meet with the attitude "Owners have that right, sorry too bad for you" This really set the stage for an extremely disappointing vacation. After family member researched the area we found another rental
Response from VrboOwner on 7 Sept 2023
Linda, Thank you for taking the time to share your feedback with us. It saddens us to hear that you were disappointed with your experience. Unfortunately, units are subject to availability for maintenance, owner usage, or other issues that may render the accommodations unsuitable or unavailable for rental at the time of a reservation. Should any concerns arise causing a unit to be unavailable to renters we do always offer a full refund or an opportunity to stay in an equivalently priced accommodation if available. We do sincerely apologize for any inconvenience caused to you as it is never our intention. We hope to welcome you back soon for an easy going 5-star vacation. Sincerely, Benchmark Management

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