2B/2b Experience a perfect getaway in an amazing modern Mediterranean Apartment

Thanks for spend time with us and hope you enjoy a good time!

This lady and their group are not good guest, they unfortunately used the Vrbo policías in a bad way. There was a power outage in the city due to an incident in the energy line managed by LUMA, the national company. They call to Vrbo after we have explained the situation that was generalize and out of my hands, and they lied about the scenario facing. The power returns at the end of the day but they have insisted to Vrbo to be relocated. Above that they request and early checkin by 10am and it was granted for free by me. After that they spend 2 nights in the apartment before the incident they had requested 5 times the cash back of what was paid for 2 nights in their bank and Vrbo have accepted 5 times the cash back sterling money from my account. And at the end when I rated them badly they post all this lies as a review. Definitely, not recommended at all.

Thank you earths for staying with us. We are glad that you have a good time!. You are welcome anytime!

Douglas, I was sorry not to be able to help you but if you left your the keys inside the apartment and want an instant solution on a Sunday 9am is just impossible. Is no true that you were out the entire day. You let us now after noon the person responsible for the apartment was out of the city working on a Sunday, we gave you all the options like paying for the locksmith service to open the door that you closed with having the key. The same thing that you would do at your own home if this happened. As a host I can help you but losing the apartment keys has a cost Of replacement that is written in the rules house that you accept when booking. You didn’t want to pay for the service to solved your problem. Nevertheless everyone was mobilized in San Juan and You had the FREE solution THAT you wanted and you choose when it was possible… so I think that your complain is out of place since the apartment has no issue neither me that was attending your problem and asking people to help you during in a Sunday. Gratitude is something that you need to learn because this is not a hotel with 24/7 service. There are plenty of hotels with that service but it cost 3 times more per night in San Juan. Sorry but we are not offering that, because it is not possible for me and I offered an apartment well located as self-check/checkout and self-manage. Next time if you loose your key, just pay for the smart key service to fix it, and will be a 1hour problem.

thanks.

Thanks alex! It was Nice to have you at home!

Hi Jonathan, sorry that you not like the apartment but the photos are truly what it is. water pressure is quite good really, but we appreciate your opinion. regards.

thanks Mckayla! nice to meet you !

Thanks for you. Rating. We hope to see you soon

Thanks for your stay and we are glad you enjoy your time in Puerto Rico at our home!

Thanks for your review and experience with us!

Monty we thanks your review Sorry you had water pressure problem but that is not an issue of the apartment as you may know Puerto Rico is an island in the middle of the Caribbean that have some infrastructure problem specially with the public water services and the power services provide by LUMA company. That is something that is also explain in our listing to all travelers in order to be aware the in some seasons the water and the power services are inestable. Hope that in you next visit this would not be a problem and sorry for any trouble you may experience. Regards

Marissa we hope you had a good time. Unfortunately the kitchen's photos published are truly what you get when you arrived, the kitchen size do not allow a bigger table that is why we have an 8 people table in the private courtyard, that is not small at all. I think that you didn't find the kitchen towels because we have 4 brand new of them in our kitchen, and you never communicated any request anout them during your stay. Next time I recommended you to ask the host if something is missing so we can address your needs as we always do. I'm so sorry that you forget to mention in your review that during our “slow” communication you requested one day before an early check-in and then a late check-out and that both were given for free to you and also that we Were every time pay attention to your needs. I'm glad you have a good time in Puerto Rico.