Verified review
6/10 Okay
Trina D.
9 Apr 2022
Liked: Check-in, location
Disliked: Communication
Not the experience we’ve come to expect at Indigo Reef
We’ve stayed at quite a few properties in Indigo Reef and have come to realize it’s the best place to go for our vacations to the Keys. With that being said, we know the level of expectation when staying here and this time, it was not there with this property.
As we arrived, we found construction on property that we were not notified of. We received a text asking if we were bringing a boat, so that would have been the perfect time to let us know that there was construction on the docks as they were being updated. Construction that blocks the beautiful view of the sunset and water, we’ve come to expect. On top of this, we had construction going on directly next door. All of this early in the morning, when we spent quite a bit for a peaceful vacation with our family. A vacation that my husband and I work hard for all year.
On top of this, the property we are staying in is not what we expect when staying in Indigo. It was poorly stocked to the minimum. Our tvs would not work properly, but had to share one remote that we finally figured out how to work for all the tvs. We’ve paid less at Indigo and had a much better experience.
Stayed 7 nights in Apr 2022