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2/10 Terrible
Nancy L.
28 Apr 2024
Off to a bad start, then it got worse
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was somewhat unhappy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived the first day and were told that the previous guest took the key and our room could not be cleaned. Instead of having our room at 4 PM we would not be able to take possession until 5:30. Our unit was very nice. Our second stint began a few days later and we were told the pool was closed, why? no one said. It remained closed of two days. We were told that we could use the small pool from the resort next store, no thanks. Then, the next day we were told our water would be shut off part of the day, with no explanation. Because we need to use water for several things including the bathroom, we made plans to be out of the resort for the better part of the day. When we checked out and inquired about some reasonable discount for late check in, no pool and no water, we were told we would have to write RVA. Well you've heard our account of our stay, what do you think?
