4/10 Poor
Gina R.
22 Mar 2024
Disliked: Check-in, communication
Great location - careful with rental agent
This was a second stay at this property. Our first experience had us rent immediately upon leaving. However when it came time for a final deposit, that rental agent never responded and in fact no longer was in possession of the unit, 6 weeks before Daytona Bike week. Upon renting from a new rental agent, we could not get into the unit for 40 minutes we waited outside in the hallway with our luggage. She said the maid was coming to reset the lock, did not say she was off premise. When I called back again very upset with our wait time (25 minutes), she told me "how about I give you your "f'#$ng" deposit back and you can find somewhere else to rent. This was at 5:00 pm during Daytona Bike week, we had a motorcycle with us and there was not a chance of finding an empty room, and we know a refund would take 5-7 business days. She made several thousand dollars for this rental and her professionalism what horrible. We will not be coming back to this resort again. We will continue to reserve with hotels that have staff on hand to help, and not at the mercy of a rental with an owner in a different state with our vacation at their mercy. People are very brave when they have a phone or a computer screen to hide behind rather than an actual front desk.
Gina R.
Stayed 5 nights in Mar 2024
