6/10 Okay
Susan M.
12 Apr 2024
Liked: Check-in, listing accuracy
Disliked: Communication
Ok property, disappointing communicating with management
While property has positives, it's a typical rental run on the cheap. Don't understand the high reviews. Maybe people have lowered standards and expectations post-pandemic.
PROS:
*Size & # of bedrooms/bathrooms, especially double queen bedrooms
*Outdoor seating area
*Filtered water in fridge
*Complimentary bottle of wine
CONS:
*Insufficient seating (sofa/armchairs) for a house this size in main living area off kitchen.
*Harsh overhead lighting on the main floor with no dimmers. Some cozy lamps would help ambience.
* No supply of toilet paper in downstairs bathroom. Our group ended up buying TP.
*Toilet paper holder ripped off wall in hallway bathroom.
*At this price point, expect an initial supply of coffee. There were only a few decaffeinated K-cups. Sugar container had confectioners sugar in it. We bought sugar and K-cups.
*High touch surfaces were dirty (light switch panels), bathroom areas, as were the kitchen drawers.
*Stain on comforter in bedroom.
*Our group left an expensive dental appliance on the bed. I sent a message on Sun after check out but the manager didn't respond until the next day. Communication after that was rude and focused on ensuring I knew they weren't responsible and me not bothering the current renters instead of trying to return our valuable. Shocker - item was never found. The only way to communicate with them was through VRBO inbox. It was a frustrating experience. They told me I was "spamming" their inbox with too many messages.
Susan M.
Stayed 2 nights in Apr 2024
