2/10 Terrible
Jarrod W.
11 May 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Bugs, broken things, garbage & bad communication
Initially I had to reach out to remind them to send the door code b/c they didn't send it. When we got there we noticed the garbage was full & over flowing outside. There were used diapers everywhere. We only had teens and adults in our party. The recycling container was by the road full of garbage. The house was extremely hot & it turned out the AC was broken. We reported this & they sent out a technician who could not fix it the same day but requested to come the following day. We found bugs on the counter in the kitchen & first floor bedroom. We reported that & sent pictures as requested. There was garbage in nightstand drawers & a pair of dirty pants under a bed. We had to stay at the house the entire 2nd day of our vacation for the AC repair & exterminator. We asked to be compensated for this & they kept saying "management will get back to you." They never did. At some point during the trip, a man pounded on the front door. He was the HOA Presdient & pulled the overflowing garbage can from the previous renter to the front door, told us we would be fined if we didn't take care of it. We gave him the # to Shine Villas & he took it up w/them. We had to keep calling b/c the garbage had not been picked up & we now had no where for our garbage. When we packed up to leave, the sprinkler system kicked on but it was broken & just watered the walkway so we couldn't load. I have pics & emails validating this all. We've booked a # of places & never had this horror story experience.
Jarrod W.
Stayed 5 nights in Mar 2024
