Family & pet friendly, homey beachfront Cottage, Halfmoon Bay, Sunshine Coast

Mary, thank you so much for your amazing comments, we are so honoured to have such a sacred space to share with our valued guests who come from all over the world.

Hi Ev, I am the owner and operator of Halfmoon Haven and I would like to address your review in detail as it has already been red flagged on VRBO as a false and slanderous review. I am truly sorry that you are not satisfied as we did try to make many concessions to make your family vacation enjoyable. I am very surprised that you have written a false review as I have addressed all of your issues in writing on 3 separate occasions and have compensated you over $1000 off the regular price you would have paid for your rentals, plus offered you 3 extra rooms and extra bathrooms, since the extra unit you requested was already booked. It should be noted very clearly that you ONLY booked the Beach Cottage through VRBO and you DID NOT book the deluxe suite. If you had booked both units you would have received a second booking confirmation and it would have cost you an additional $2000. I would like to start off by saying in 18 years of business you are the very first negative review we have every received. Almost all of our reviews have been very positive and we consistently receive 4 or 5 star reviews. We are also the #1 vacation rental property on the Sunshine Coast (on average we are occupied 3X's more then any other vacation rental on the Sunshine Coast) and we have consistently had the same families return every year as they love our space, services, amenities and our beautiful sandy beach. Which is also why we are booked out a year in advance, with a very long waiting list in our high season. It was our Res. Manager who discovered that you only had the cottage booked and got a hold of me two days prior to your arrival. I contacted you immediately and gave you three extra rooms at NO CHARGE, so you still had the same amount of rooms you originally booked. You were now actually saving over $1000 with the extra units you were given as well as we waived the cleaning fee and your damage deposit.. I also gave you the option to cancel and you choose to keep your amended booking. You then arrived at our space you said it was great and you even sent me a text 5 days into your holiday you stated "Things are going well for us". We did not hear from you until two weeks after your stay and got a very threatening/ blackmailing email to extort $1400 from us. We called VRBO and they said not to payout any money from false treats. In conclusion you got all the rooms you originally requested at $1000 less to compensate for you for any inconvenience. Sincerely, Chris

Dear valued guest, thank you for your feedback and you will be pleased to know we have closed for our low season to do full upgrades to both our deluxe suite and our beach cottage. We will be re-opening in April with brand new fixtures, appliances and extra amenities. Plus you will always have your million dollar beachfront view.

Dear valued guest. Thank you so much for the updates we have fixed the window seal leak and re-stocked the kitchen. Our regular cleaner was away so the cottage did not have all the usual items you would be used too. You will be pleased to know we have closed down for our low season to upgrade all the units and grounds so Halfmoon Haven will be all shiny and new for our high season in 2016. We take pride in being the number one booked vacation retreat on the Sunshine Coast for the past 10 years and we continue to strive to bring the best service and value to all our guests. We welcome you to come back next year to see all our new features and improvements.