6/10 Okay
Kimberly T.
12 Apr 2024
Liked: Cleanliness, check-in, location
Lots of Maintenance Issues
We have stayed in this area for spring break numerous times. This is the most disappointing rental we’ve had. There were numerous maintenance issues that need to be addressed. When contacting Vacasa, a “ticket” was sent to the local maintenance team. After 24 hours of no response, I asked for an expected response timeframe, and was told they didn’t know when maintenance would contact us. Well, after five days, and checking out, we never got a response from maintenance. I wonder if the renters leave, if they get to close the ticket.
For future renters here are the broken/not usable items:
- Main TV remote is broken. Since it’s a firestick, it makes the TV unusable. There was black masking tape on the back, so I assume it’s been broken awhile.
- Dryer door handle is broken
- Ice maker is broken, and 2 mini ice cube trays
- All of the writing is missing from the cooktop. So you have no idea which burner is turning on, or what temperature.
- The grill is rusted through and has no gas
- They have the cheapest single cup Keurig machine, not a coffee pot
- No pot holders or trivets
- No rugs near the doors from the beach side to wipe off sand, or if not, a full size broom to sweep up sand afterwards
- main bed broke, slat came out twice
- spare room bed broken underneath on one side
-upstairs shower only gets hot water at halfway point
- extremely limited number of cooking utensils (spatulas, serving spoons, tongs)
- every light switch has handwritten Sharpie labels
Kimberly T.
Stayed 5 nights in Apr 2024