This property was everything we needed for our stay in Key West. The size, cleanliness, grounds, and amenities were all great. The condo was well-stocked, complete with beach towels and beach chairs for our use. It was a very comfortable space for the four of us., and much larger than we expected. Very close proximity to town and beach, so we rented bikes and rode everywhere. The only negative that we had was that the check-in process was a bit confusing. It didn't seem like it was going to be that way, as we had received emails telling us to go to the lobby entrance, where we would find a lock box with our keys and garage door opener. Then, a few hours before arriving, we received a text that said that the property was ready, and we were given the door code so that we could go straight to the room. A little confused, we went to the lobby entrance anyway, and found the building locked.. The email had said to use that phone outside of the building to call someone to buzz us into the locked lobby upon arriving.. Unfortunately, that did nothing but give us a message that the office was closed, and to try back tomorrow. While we could have gotten into the condo with the door code, we still needed the garage door opener to park our car, and also needed the physical key to obtain admittance to the building itself. We just stood there for several minutes, not sure what to do. Luckily, someone came along and, when they unlocked the lobby door and let themselves in, we scooted in through the door also. Then we were able to proceed to get our packet with the garage opener and keys from the lock box. All was fine after that, except we would preferred it to have not happen that way ("sneaking in"). The next day, we encountered another couple with the same problem, who had arrived at 5:30 pm, only to find the office closed and building locked. Since check-in isnt until 4 pm, it seems like 5:30 pm is a little early for them to have been "out of luck." We let them in with our key, and showed them where the lock box was so that they could get their keys. The check-in system needs to be improved, if guests are 100% dependent on the key to get them into the building at all times (from garage, from pool, from front area into lobby where elevator is). That was the only negative about the place. I would stay at this condo again!