The resort was exceptional. It was very clean very pretty very large and spacious. The staff and amenities were 10 out of 10. They were all very nice, we happen to arrive before a hurricane had been named and was on track for us as preparations began, the only communication from the host was regarding moving their furniture inside no information about what to do you in the event of a storm, or evacuations or a refund. Even after being on hold with Vrbo, they did not answer their phone calls either. They would provide information hours after I sent them screenshots of evacuation orders, the condo complex, closing, etc. they wouldn’t even acknowledge the building was closing and said that we should remain in place if we wished. Very, very poor communication from the host regarding the storm and what to do how to check out things like that as we were being evacuated Note: we did not rely on them for our actual safety measures, we also did not purchase insurance, although the insurance likely would not have kicked in due to the fact that the hurricane was a category one and last minute the storm shifted and did not make a direct impact at the condo, as was expected. At this point, I still have zero communication from the host about a refund.