I booked this property through Vrbo while planning a reunion for a friend, working with his sister to organize it, expecting a smooth experience based on how it was presented.Before arrival, I was asked to provide ID for every guest, which felt excessive, but I cooperated. However, once we arrived, there was no property manager present, and communication was limited despite reaching out.A few days before check-in, I was informed that nothing would be stocked. We had to bring everything ourselves, including toilet paper, soap, paper towels, garbage bags, and basic kitchen items. For a place described as “luxury,” this was unexpected.The property was not properly maintained. Snow was not shoveled, and no equipment was provided, so we had to clear access ourselves using recycling bins. The washrooms were not clean, there were bugs, and many dishes were dirty.There was also a power outage, which we understand, but the property seemed unprepared. The hot tub was unusable, leaking and half full, and access to the hot tub and sauna wasn’t cleared.It felt like we had to do a lot of work just to get settled.There were additional issues as well, including the owner choosing to communicate through WhatsApp rather than the Vrbo platform.The property is managed by the Hans team in Richmond rather than a family, which may explain the level of care.Overall, the place has potential, but it does not match how it’s advertised.