The Brandon Oasis

I would caution other hosts before accepting this guest. From the start, the guest did not acknowledge the detailed check-in instructions that were sent, despite those messages clearly explaining the 4:00 PM check-in time and that access details would be provided once the home was ready. While hosts may communicate differently, this information was clearly outlined. As a courtesy, the guest was allowed to arrive early at 1:30 PM—approximately 3.5 hours before the standard check-in time. Shortly after arrival, the guest reported that the shower handle was broken. This was not the case prior to check-in; the handle had been pulled off and could easily be reattached. When we offered to send maintenance immediately, the issue was resolved without repair. The guest later raised concerns about insects. The property is professionally treated monthly. One insect was observed during a period of unusually cold weather in Tampa, which can cause pests to seek warmth indoors. There was no infestation and no continued issue reported. There was also a temporary door issue caused by the prior guest. We immediately provided a key so the guest could enter and exit without disruption. Despite these matters being addressed promptly, the guest later contacted the platform requesting a full refund several days after arrival and after continuing to stay in the property. Based on our experience, I would not host this guest again and recommend other hosts proceed with caution.