Chimney Hill Chalet w/full resort access, heated pools, trails, near lake & town

Thanks for staying at our Mountain Retreat. It was a pleasure to have Rich, Jess, Van and Roman. Hope to see you in the future! Stay warm!

Thank you Joe - happy to hear the house served you well for stay. The home has several means for heating - electric heat with a digital thermostat in every room, a propane wall furnace and wood stove. During the summer months the electric heat thermostats are set to the vacation mode and if heat is needed the guest will raise the temperature. This is done like this so the guest is aware the heat has been turned up and to turn heat back down before opening windows to cool house down. Heating is generally not needed in summer.

First I would like make clear all guest are given my contact info I will address their issues and I will refund their unused their money and let them out of their rental if I am not able correct the issue. This guest was asked and with no mention of any of this. The garbage pale what she describing as dried food on it - no its residue from spray foam insulation that came in contact with the pale its not removable and harmless. In the bottom there was some coffee grounds. The pale get emptied after every rental but not washed. The house get cleaned between every rental but for a $125 cleaning fee for home that size its not done to that detail between every rental. The beds are not old.The last one was purchased in 2022 and the bedding is high threat count cotton sheets with down comforter in washable duvet all bedding is white cleaned and free of stains. The downstairs bedroom closet has a doors on it and one half is not stored with junk it is clean spare bedding stored in 1/2 of the closet. The house sleeps 6 with 3 beds in the house however many guest don't wish to share a bed so there is spare bedding to use. There is no mildew - the house receives constant maintenance and upgrades. The house has 3 different heating systems - electric heat with a programmable thermostat every room (they are not locked).When set 70 they hold every room at 70 regardless of temperature outside. A propane wall furnace with the control on top of unit and a wood stove and firewood supplied.

Its disappointing the your stay wasn't perfect. I will respond the items that were not. The house is in an HOA of single family vacation homes and most of time nobody is in them and most the time one gets the atmosphere mountain top views and only hear the sounds of wildlife. Then there are times others from urban areas come up to their homes to enjoy the freedom of the wide open space and "spread their wings" if you will. These are generally the children of other owners and that behavior is often accused of being short term renters by others that are familiar with the area. Which is almost never the case. The bears - first they are generally harmless to humans and all over the Northeast the bear population has grown rapidly. When they become a problem is when they get used to human food and loose their ability to find their food in nature combined with loosing their fear of humans. This summer we had in the area a female bear with 2 cubs which that was the case. Each guest this summer with their arrival info was given a warning of their presents and safe practices info for dealing with bears. The trash bins you saw on some others property are supplied at hefty price of almost $2000 by the HOA and they have been broken into by the bears. The HOA claims this is impossible if the cover is properly secured and the owners claim they are securing them. I was getting fines from the HOA for bears in the trash bin when my property was not in use. It did take time sort these details out and solve the issue for my property. My finding was that there were other(s) in the area were not paying for trash pick-up in the @ $600/Year and deposing of their trash in others bins when their homes were unattended and leaving the covers to the bins unsecured as well providing a constant food source to human food condition the bears. After you checked out a bear and human tamper proof bin was installed on my property. The HOA unit was not used because it was not human tamper proof which is major contributor to our bear problem.

Its sad to see reviews like this published. Jim was a no-show on day of arrival. After a no-show on day of arrival called and made contact to be told to rent the place to some else. These homes are under contact with clear cancellation policies. This reservation was for a holiday weekend/week which has historical 100% occupancy rate and reserved well in advance (as Jim's was) Then it was later followed with demands for his money back or he's got an ax to grind how do give someone coming that position credit to stay another time in your home with many valuables inside.