The Condo was spotless, very well equipped and in a fantastic location. The minor issues we had were quickly resolved by Lori. Lots of beach equipment, great sunsets, quiet location and the elevators worked.
We were not happy with how we were treated.
We reserved 9 months in advance of our stay and paid the full amount required 3 months in advance.
3 weeks before the stay, Lori said: 'Please mail attached doc to condo association per the new rules.' The doc requires a fee to the condo assoc.
My response 'the fee wasn't included in our agreement.'
Lori provided the condo rules and said: "The application must be mailed with payment from renter....condo association new requirements."
My response: "The condo rules say "a registration fee is required with each application . . ." It doesn't say who pays it. Our agreement with you doesn't include this fee. VRBO shows that we're paid in full.
How should we proceed?"
Lori: "this is the first time I’ve had an issue...all other renters have understood this is a requirement of the hoa.” [Lori twice said this was a new requirement, now she says other renters have paid the extra $100]
I was concerned about not being given access to the rental: I sent this message in VRBO: "You have not provided us information for accessing the unit we’ve rented. Arrival is three days out. This information is usually provided a week in advance."
Two days prior to rental I sent Lori texts at 9:45 and 12:30. She responded to the second text with access information. I had to pay the extra fee.
Again, great condo. Only complaint was getting dinged for an extra C note.