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Spacious 3 bedroom condo! Close to the Parkway and shows!

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A two-story building with a metal roof, a covered porch, and a staircase leading to the upper level.
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condo-12-f-14 (2)
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A wooden-floored room with a foosball table, a sofa, and a framed picture on the wall.

Reviews

7.4 out of 10
Good
3 bedrooms2 bathroomsSleeps 14

Popular amenities

  • Shared communal pool
  • Spa pool on site
  • Onsite parking available
  • Pet-friendly
  • Kitchen
  • Washing machine

Rooms & beds

3 bedrooms (sleeps 14)

Main Level Bedroom 1

1 King Bed

Main Level Bedroom 2

2 Queen Beds

Main Level Bedroom 3

1 King Bed

Main Level Bunk Area

2 Single Bunk Beds

Main Level Living Room Sleeper Sofa

1 Double Sofa Bed

2 bathrooms

Main Level Bedroom 1 Full Bathroom

Main Level Bedroom 2 Full Bathroom

Spaces

Deck or patio
Kitchen
Outdoor play area

About this property

Spacious 3 bedroom condo! Close to the Parkway and shows!

Welcome to Poplar Point Condo 12F, your ultimate retreat in the heart of Pigeon Forge! This spacious 1725-square-foot condo offers a perfect blend of comfort and convenience, making it ideal for large gatherings of up to 14 guests.
With three beautifully appointed bedrooms and two bathrooms, you’ll have all the space you need to relax and unwind.
Step inside to discover a warm and inviting living area featuring a cozy fireplace, perfect for those chilly mountain evenings. Whether you're planning a family reunion, a church retreat, or a corporate event, this condo has everything you need to make your stay memorable. The full kitchen is equipped with all the essentials, allowing you to whip up delicious meals just like at home.
Stay connected with high-speed WiFi throughout the condo, and enjoy a movie night with cable TV and a DVD player. For those looking to relax, the hot tub awaits, offering a perfect spot to soak away your cares while enjoying the serene setting.
Convenience is key at Poplar Point, as you’ll be located just across the street from Dollywood and Splash Country, eliminating the hassle of traffic and congestion. Spend your days exploring the vibrant attractions of Pigeon Forge, and your nights in the peaceful, park-like setting of this remarkable property.
With amenities like a washer and dryer, linens, and towels provided, your stay will be as comfortable as it is enjoyable. Plus, the condo is pet-friendly, so you can bring your furry friends along for the adventure! Whether you're here for a quick weekend getaway or an extended stay, Poplar Point Condo Unit 12F is your gateway to an unforgettable Smoky Mountain experience. Book today and start making memories!

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

Pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 624832vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher

About the area

Pigeon Forge

Located in Pigeon Forge, this condo is near theme parks and in the mountains. The area's natural beauty can be seen at Great Smoky Mountains National Park and Douglas Lake, while Titanic Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights. Dollywood and Dollywood's Splash Country are not to be missed. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with hiking.
Map
Pigeon Forge, TN

What's nearby

  • Goldrush Stables - 14 min walk - 1.2 km
  • Dollywood's Splash Country - 18 min walk - 1.6 km
  • The Ripken Experience - Pigeon Forge - 2 min drive - 2.4 km
  • Rocky Top Mountain Coaster - 4 min drive - 3.1 km
  • Patriot Park - 5 min drive - 4.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 57 min drive

Restaurants

  • ‪Spotlight Bakery - ‬11 min drive
  • ‪The Grist Mill Cinnamon Bread - ‬9 min drive
  • ‪Azul - ‬8 min drive
  • ‪Aunt Granny's - ‬9 min drive
  • ‪JT Hannah's Kitchen - ‬7 min drive

Frequently asked questions

Is Spacious 3 bedroom condo! Close to the Parkway and shows! pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at Spacious 3 bedroom condo! Close to the Parkway and shows!?

As of 18 May 2026, prices found for a 1-night stay for 2 adults at Spacious 3 bedroom condo! Close to the Parkway and shows! on 19 May 2026 start from AU$511, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Spacious 3 bedroom condo! Close to the Parkway and shows!?

On-site parking is available at the property.

What time is check-in at Spacious 3 bedroom condo! Close to the Parkway and shows!?

Check-in begins at 4:00 PM.

What time is check-out at Spacious 3 bedroom condo! Close to the Parkway and shows!?

Checkout is at 10:00 AM.

Where is Spacious 3 bedroom condo! Close to the Parkway and shows! located?

Situated in the mountains, this condo building is 0.9 mi (1.5 km) from Dollywood's Splash Country and 2.7 mi (4.4 km) from Dollywood. Rocky Top Mountain Coaster and Patriot Park are also within 3 miles (5 km).

Reviews

7.4

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 16 out of 44 reviews
Rating 8 - Good. 12 out of 44 reviews
Rating 6 - Okay. 8 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 6 out of 44 reviews

7.8/10

Cleanliness

9.0/10

Check-in

8.6/10

Communication

8.8/10

Location

8.4/10

Listing accuracy

Reviews

Verified

8/10 Good

Lisa T.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Close to all the amenities of Pigeon Forge. Great team to work with.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Mindy W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Host was responsive, it was great for our party size.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Staci W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The condo was perfect for our group of eight. Everything was clean, the host was quick to respond, check in was simple and the location was great! It was far enough from the busy roads but close enough to get to the attractions in minutes. The only thing that i didn't realize when we reserved was that we had to go down a flight of stairs to get to the door. It wasn't an issue for our group but could be for others.
Stayed 3 nights in Dec 2025
Response from VrboOwner on 2 Jan 2026
Thank you for your lovely review! We're thrilled you enjoyed your stay. We appreciate your feedback regarding the stairs. We're glad it worked out for your group. Safe travels!
Verified

10/10 Excellent

Victoria C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location!

Location was great! Condo was clean and spacious. Would stay again.
Stayed 3 nights in Jun 2023
Response from VrboOwner on 12 July 2023
We are pleased to see this was a great location. Hope to see you again soon!
Verified

10/10 Excellent

samantha p.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Awesome stay

The condo was really nice and away from the strip but close to everything is across the street from Dollywood so convenient to everything. Definitely would recommend and would stay here again! /
Stayed 5 nights in Jun 2023
Response from VrboOwner on 11 July 2023
We are happy to see you had a awesome stay!
Verified

8/10 Good

Lynn N.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay

The Condo was great. Very clean and spacious. We loved the area and the kids had fun in the hot tub. Our only issue was the extremely high water pressure in the showers. The first bathroom shower near the bunk room was so strong that it would leave water all over the floor. Other than that it was an amazing stay.
Stayed 3 nights in Apr 2025
Response from VrboOwner on 1 May 2025
The Condo was great. Very clean and spacious. We loved the area and the kids had fun in the hot tub. Our only issue was the extremely high water pressure in the showers. The first bathroom shower near the bunk room was so strong that it would leave water all over the floor. Other than that it was an amazing stay.
Verified

8/10 Good

Jessica C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Christmas

Overall location was great, facilities were clean, condo was a little dated and the listing said 2 king beds when there was only one. Overall it was a good experience I would stay again.
Stayed 3 nights in Dec 2024
Response from VrboOwner on 2 Jan 2025
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the location and found our facilities clean. We apologize for the discrepancy regarding the king beds; we are addressing this to ensure our listing accurately reflects the accommodations. Your comfort and satisfaction are important to us, and your input helps us improve. We're thrilled to know that despite this, you had a good experience and would consider staying with us again. We look forward to welcoming you back for an even better stay in the future.
Verified

10/10 Excellent

Michelle C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect Retreat for a family

I loved the layout it was perfect for our family. This is an older property but it is was very clean. Some of the beds creaked and some windows were a little drafty but it was super cold that weekend. The fireplace kept us nice and toasty. Super close to Dollywood. I hope to book again for our next getaway.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Ken L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Very close to Dollywood

Easy access to attractions in pigeon forge area .
Stayed 4 nights in Jun 2021
Response from VrboOwner on 8 July 2021
We are so glad to hear that you enjoyed your stay with us. Our staff strives hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Verified

8/10 Good

Maria C.

Liked: Check-in, communication, location, listing accuracy

Good location

Good place for stay, but I thing little bit dangerous outside for kids, I was in the 12-F apartment in front of the down the mountain, I was afraid because my kids sometimes played outside! But the rest was ok the place was comfy and the space was enough for us.
Stayed 4 nights in Dec 2024
Response from VrboOwner on 10 Jan 2025
Thank you for taking the time to share your feedback. We're thrilled to hear that you found the apartment comfortable and spacious for your family. Your concerns about safety outside are important to us, and we appreciate your honesty. We are committed to ensuring a safe environment for all our guests, and your input helps us improve. We value your insights and hope to welcome you and your family back soon for an even better experience.
Verified

8/10 Good

Jasmine P.

Liked: Check-in, communication, location, listing accuracy

A great location

We enjoyed our stay. The beds weren’t that comfortable. It a great location rite across the street from Dollywood. It’s not on the main strip but a hop skip and jump from everything.
Stayed 3 nights in Sep 2021
Response from VrboOwner on 14 Oct 2021
Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
Archival

8/10 Good

Holly J.

Overall Great Stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We spent 3 nights in this condo and were very pleased. There was plenty of room for everyone and we all had a great time.
Response from VrboOwner on 27 Mar 2020
Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Archival

10/10 Excellent

Marilyn S.

July 2015 Vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The description of the property was great. The condo was in great condition. My family enjoyed the pool. Only suggestion I would make would be to add a large cookie sheet and few grilling utensils otherwise everything was great. Location was good a short drive to everything, we even drove up to Gatlinburg for a day. We really enjoy Wonderworks and all the shopping.
Response from VrboOwner on 27 Mar 2020
Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Verified

8/10 Good

B S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

comfortable but loud

the property was generally clean and organized. however, the building is not insulated sufficiently as i could hear conversations from the room beside me anytime someone was in the room talking. any activity above us was incredibly loud and distracting, even when they weren't running or stomping loudly. it is a nice facility but there needs to more sound barriers/buffers internally. the shower head wall, in the smallest bedroom, had a hole and deterioration in the wall that needs repaired as well.
Stayed 6 nights in Apr 2023
Response from VrboOwner on 11 May 2023
Thank you for taking the time to leave a review!! We are glad to see you enjoyed your stay besides the loud neighbors!
From a partner site

10/10 Excellent

Samuel M.

AMAZING STAY

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We chose to do our Student Ministry Fall Retreat at Smokey Mountain Retreat this year. I seriously cannot recommend this place enough. They helped me with everything I needed to make this weekend happen. Seriously, I cannot tell you how many times I called because I had a question I had forgotten to ask both before the stay and during the stay. Every time I called they were so helpful. The cabins and the Conference Center are both incredible. Do yourself a favor if your in Student Ministry and doing a weekend retreat, give Edencrest your business. Also if you are just looking for a weekend stay in Pigeon Forge the place is gorgeous and has plenty of thing to do both on sight, and within a couple minutes drive
Response from VrboOwner on 27 Mar 2020
We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Verified

10/10 Excellent

Angie P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect for our group

We had a group of 10 ladies stay at this property for a bachelorette weekend. It was perfect for our group! We were able to make the sleeping arrangements work great for us. We had plenty of room to spread out so we never felt like we were right on top of each other. The kitchen was well equipped for us to make late night snacks and a great breakfast. We did notice quite a bit of mildew on all 3 shower curtains. And some obvious water damage on the floor of the master bath. (This could be alleviated by replacing the shower head to one that doesn't spray All Over!) But overall the condo is great! As others have mentioned, you can hear your neighbors. My take on this is, if you stay there please keep it down, don't slam doors and stop your kids from running constantly when there are people below them! EdenCrest Vacations makes everything very easy for check in and check out. They even called during our stay to make sure that everything was going well. I had let them know that the hot tub was cool and we couldn't figure out how to make it hot. Within minutes they had text me instructions on how to take it out of sleep mode. All in all, a great place to stay and I would definitely stay there again!
Stayed 2 nights in Aug 2021
Response from VrboOwner on 25 Aug 2021
Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
Archival

6/10 Okay

April B.

Not a place for small children

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had 4 children under the age of 3. You could hear all the footsteps above and people talking/singing outside the doors until early in the morning. Then, the last night, someone in the building set the fire alarm off around midnight and woke the kids up once again. Great place. Clean. Lots of room and beds; however, more for teenagers/adults or those who don't care about all the noise. We also left our iPad and has since to be found. Everytime we call everyone is very friendly about it but we never hear back like they say they will so we assume it's lost for good. There aren't any TVs in the room either. The one TV in the living room is an old box TV. We keep a TV on at night as white noise and that might have helped drown out some of the noise we heard outside but that wasn't an option since there weren't any in the rooms. But, like I said, it was a nice place, good price, and the location was perfect!
Stayed 2 nights in Jun 2016
Response from VrboOwner on 27 Mar 2020
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize.
Verified

10/10 Excellent

James B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Reunion and 60th Birthday

Fun Vacation for our family's reunion. We will stay here again. Great property less than 2 miles from Dollywood. We rental both 12E and 12F. The condos are setup the same with four rooms and 3 bathrooms each. The customer service was great, a table broke during the week and the handyman was there in the morning. We needed the trash picked up mid-week; just called the resort number and it was gone the next day. While the condos were not elegant they were clean, everything worked, and bedroom configuration worked for our reunion. Getting the two condos allowed us to spread out a little more, plus gave us two hot tubs, so the young people had their own. The two condos, 12E and 12F are located downstairs in a walkout configuration. This is both great and a slight challenge. Great in that the hot tubs and porches are located on the backside of the building, which is the shadier side of the building, this cooler and much quieter. The slight challenge are the entrances to the condos, from the parking lot, are through the rooms with the 2 sets of bunk beds. There is a sidewalk around to the porches in the back, but there is no key to the door in the back. So if you have small kids sleeping in the bunkbeds and you have older folks staying out late, you just need to do a little prior playing to leave the porch door unlock so they will not come through the bunkroom after the kids go to bed. Overall it was a great family reunion and 60th birthday party vacation. The close location to Dollywood, the amount of parking, the friendly customer service, the cleanliness; all make up for the keypad entrance being in the bunkbed room.
Stayed 7 nights in Jun 2022
Response from VrboOwner on 21 Aug 2022
James, thank you for staying with Eden Crest Vacation Rentals and for taking the time to share your comments about the Smoky Mountain Resort Lodging properties. We are so glad you enjoyed the condos and the resort. I will also reach out tot he owner about the issues with the door lock. We hope to see you again soon!
Verified

2/10 Terrible

renae c.

Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy

Worst experience ever

Plumbing was stopped up when we arrived, fireplace not working, maintenance unclogged toilets, but it over flowed with waste later that night. We had to buy cleaning supplies to clean. Issue resolved the next day asked to change rooms twice but they refused saying they didn't have anything but didn't offer to try to find us another resort. Advertisement said indoor pool, but when we wanted to use it it was not operational because a tree had fallen in it, but they still had it advertised. Final straw was waking up to bug bites all over my body. Spent 2 hours waiting to see Dr paid 38.00 co pay and got a steroid shot for bed bug bites. Sent the report from the Dr to the management, he said there was no way to tell if they were bed bugs despite the DOCTOR'S report, and I was the only one to have them and the only one sleeping in the bed and it was only 20-30 degrees not a climate for outdoor bugs to live. They said Orkin didn't see any bed bugs but it has been 3 days and they still haven't sent me the Orkin report. The manager never contacted me until I went to the office upon check out and asked to speak to him. He said he needed to talk to the owner before resolving the issue and that they probably won't agree to a full refund. I am itching like crazy and had to throw out my luggage out and wash clothes 3 times and leave un washables outside to keep the bed bugs from traveling to my house. I have asked for the report 3 or 4 times now and not getting a response. I told the manager I would hold off on my review to give them time to resolve the issue, but 3 days later it still hasn't been resolved. My husband passed away in Sept and this was supposed to be a little joy in the midst of our greif and all this has done was add stress to our Christmas. They advertise being a Christian company, but their actions show otherwise. I will be contacting the better business bureau as well.
Stayed 3 nights in Dec 2022
Response from VrboOwner on 30 Jan 2023
Thank you for taking the time to leave a review. I have spoken to you multiple times and emailed you the report. According to the pest control report, they were no bed bugs found in the unit and they checked on 2 different occasions.
Verified

6/10 Okay

Marshall T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice with quirks

My family rented this condo for Christmas vacation. 6 adults, 5 kids, 2 small dogs. It was very spacious, absolutely the cleanest rental we've ever stayed in. Immaculate, spacious, beautiful. However there were a few quirks and one big issue that would prevent us from renting it again. The electronic code box batteries died, not even upset about that one, it happens, I called the service number and maintenance was quick to come out. So customer service was great. They also called us a few days before Christmas to ask about kids and made them all little goody bags. These small acts mean a lot to kids. Two of the bedrooms had breakers and gfci outlets that kept tripping for seemingly no reason. Took us a while to find the gfci. The ceilings are paper thin and every time the upstairs people moved it basically radiated the sound downstairs. Gas logs didn't work. Water in the kitchen was froze all weekend so we had no water in the kitchen sink or dishwasher. I could maybe overlook this one because it was so cold that weekend, wind chills in the negative, but at the same time when you're paying over $600 a night I guess I would expect everything to be better insulated. We had tons of dishes from Christmas dinner for 13 people and had to wash them in the bathroom sinks. Now for the big one. The main exterior door opens directly into the bunk room. One could assume kids will be in the bunk room. That's the case for us. Well the only lock on that door is the electronic code lock. No inside locks like a slide lock or deadbolt. Nothing to keep small kids from leaving and nothing to keep the door from being opened by just anyone with the code. Maintenance had to come out early Sat morning and I was not comfortable with someone having the code to walk right in while my kids were sleeping. No shade to the staff but we all know what recently happened with a delivery driver and so you just never know. So I didn't even feel comfortable letting the kids sleep in that room which made it useless. No point renting a 4 bedroom condo if one room isn't usable. I don't understand how this has been overlooked, the back door onto the patio even had a slide lock. On the subject of the bunk room there was also an adjoining door in this room to the unit beside this one, again no deadbolt or slide lock. If not for the issue with the bunk room door I would most definitely rent here again. Beds were comfortable, nice blankets. Plenty of towels. Great customer service.
Stayed 3 nights in Dec 2022
Response from VrboOwner on 30 Jan 2023
Thank you for taking the time to leave a review. We hate to see you had some issues during your stay. Any issues we are aware of we can get addressed. I will send all this information over to the owner to see about getting fixed.
Verified

10/10 Excellent

Stephanie H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great family vacation

We would definitely stay here again. With our large family it fit the bill perfectly and still had room for more. Great location regarding Dollywood.
Stayed 3 nights in Dec 2021
Response from VrboOwner on 13 Jan 2022
Thank you for taking the time to share your guest experience. Our staff strives hard to make all our guests' vacation experiences a great one. We look forward to welcoming you in the future.
Verified

4/10 Poor

Chris L.

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness

There were bed bugs in our cabin

Other than the bed bugs the location was great. The cabin was adjacent to Dollywood.
Stayed 4 nights in Nov 2021
Response from VrboOwner on 14 Dec 2021
Please accept our sincerest apologies if your stay was less than satisfactory due to the concerns that you mentioned. It is not our intention to be the source of problems and issues while staying with us but just the opposite. We hope you take this experience as an isolated one and really hope to have the opportunity to welcome you in the future
Verified

10/10 Excellent

ashley s.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Football tournament stay

We were in town for the rocky top tournament for my son and his team. Spacious, clean cabin. They even approved us to stay for a late check out which was unexpected as our game time changed so we appreciated that!
Stayed 2 nights in Nov 2021
Response from VrboOwner on 7 Dec 2021
Thank you for such kind words regarding your recent stay. Our team really strives to deliver the best customer service possible to all our guests. Our goal is to provide our guests with a wonderful vacation experience. We appreciate you taking the time to share such positive feedback. We hope to welcome you back soon!
Verified

2/10 Terrible

Melissa C.

Liked: Location
Disliked: Cleanliness, communication

**BEWARE** BED BUGS

* * * PLEASE READ! U WILL WANT TO READ THIS PLEASE READ!!!!! * * * * * * This is a beautiful property with a beautiful view. It's also In a great location. I traveled 8hrs to get to TN with a group of 13. First day/night was great. Second day we had a blast at the water park....came back to our rental and FOUND A BED BUG ON OUR BED. Everyone with us freaked out. We called the 24hr number immediately. They sent out the orkin man who confirmed the bug we found was actually a bed bug. We started talking to the people around us in the same building who confirmed they also had bed bugs. That left us with no choice to leave. They offered us a refund for 3 of the 4 nights. And told me I had to wait 7 days for a refund. Vrbo will not refund me my money for the booking fees because I didn't get a refund for all 4 days. I had to spend a whole day of vacation washing my clothes and cleaning our cars not to mention the extra $200 we had to spend to do it. I'm out $400 in groceries due to us moving to a smaller room with no refrigerator. It was a holiday weekend and hard to find a room big enough for 13. They offered no help no compensation no apologies.. I'm still waiting on my refund.. and according to other reviews in the BBB I WILL PROBABLY NEVER GET IT. This is real. This happened to my family. Don't let it happen to yours. BED BUGS BEWARE!!
Stayed 4 nights in Sep 2021
Response from VrboOwner on 14 Oct 2021
Melissa: We regret that you had issues during your stay, especially since we never want a guest to have a bad experience. We are sorry that we could not do more for you than what was offered and hope that by now you have gotten the refund. When booking thru a 3rd party, we are not aware and can not see what fees they have imposed and it is up to them to advise you of the fees that they handle.
Verified

2/10 Terrible

Gina R.

Disliked: Cleanliness, check-in, communication, location, listing accuracy

Renovations Needed

12F is falsely advertised there isn’t a bunk bed in each room as it shows kitchen tables different the setup of the unit is different! Check in was supposed to be at 4 and we didn’t get in until almost 5. Every bathroom was covered with mold on baseboards and shower curtains, couches are all stained up & the ceiling is extremely water damaged. There was also a very disgusting smell every morning outside of backed up sewage or septic system overflow. Hot tub was very nice they accommodated us very well by cleaning it each day of our stay but that’s really the only bright side of our stay..
Stayed 2 nights in Jul 2021
Response from VrboOwner on 29 Sept 2021
We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our upper management team. We do apologize for any inconvenience that this has caused you and your family. We understand that there was some miscommunication on the details of the rental and have made the changes so this does not happen again. We have also used this as a coaching opportunity with the agents involved to provide better customer service for these types of issues going forward.

About the host

Hosted by Eden Crest Vacation Rentals

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