Carolina Beach Condo with Deck: Steps to Shore!

Thank you for taking the time to share your feedback. Our listing is intended to provide clear information regarding the property's location, views, and amenities so guests can make an informed decision before booking. Walking distances may vary based on each guest’s pace and individual needs. Regarding the reservation total, applicable taxes and service fees are determined and collected by the booking platform during the reservation process rather than set by the property. We’re sorry to hear the location and overall value of the property did not meet your expectations, and we appreciate you sharing your perspective.

Hi Charlene, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: Thank you for noticing how nicely prepared, clean, and well-stocked the condo was. We truly uphold high standards of hospitality for our property and create exceptional experiences for our guests while staying on Pleasure Island. We truly wish we had known you were staying in our condominium to scatter your daughter’s ashes, that must have been awful. - In our attempts to contact you before and during your stay, we reached out to see if you had any extra needs for your trip and also gave you directions about parking. We're usually notified by our guests on the purpose of their trip and had we known about your intentions to lay your daughter to rest, we would have graciously informed you that Pleasure Island performs fireworks along with a celebratory environment during the summer season. We would have also warned you that to scatter the ashes, you would need a city permit. In all of the messages, we included our contact information for any issues that might arise. - Communication is important to us and we wish you had reached out to us to report any parking issues you experienced and the other guest's party so we would have the opportunity to address your concerns immediately. Once we were notified about the guests parking in the wrong spots, we contacted them right away. - As your stay was during Memorial Day weekend, traditionally that is the beginning of summertime when people travel across the country to Carolina Beach and Pleasure Island to enjoy and celebrate. Had we known the purpose of your stay, we could have suggested a quieter weekend. - We aim for transparency and our listing description is accurately advertised. We have a strict house rule policy that no more than 10 guests are allowed and we are a no-party property. Unless someone reports a complaint to us, there is no way for us to know of the situation at hand. - We were not informed of the purpose of your visit with us until the day before check-out. In understanding your concern, we compensated you for the one night only. - We do our best to provide a comfortable and enjoyable environment and external factors such as the weather for the weekend, the neighbor disruption, and fireworks are simply out of our control. In the future, we recommend you consider staying in a hotel where there are other rooms to move to when the neighbors are undesirable. We are tr

Hi Gina, thank you for your review. We’ve shared your feedback with the homeowner, who would like to address the following: -The issues with the TV and remote, as well as the bug concern, were promptly addressed. We had a technician come out to resolve the TV issue, and the bug problem was taken care of as soon as it was brought to our attention. We worked quickly to ensure these matters were resolved, improving the overall comfort and quality of the stay, and ensuring that future guests will not encounter the same issues. -Regarding the cleanliness concern mentioned at the end of your stay, we take this matter seriously. We've already informed our cleaning crew to review our cleaning protocols to ensure that our high standards are consistently met for every guest. We truly value your feedback, and we hope to have the opportunity to host you again in the future, providing you with a more enjoyable and seamless experience.