Condo

Eco-Chic Condo: Private Pool, Bikes, Near Beach

Photo gallery for Eco-Chic Condo: Private Pool, Bikes, Near Beach

The alluring pool at this condo
Welcome to this wonderful eco-chic gem in Tulum!
The kitchen is fully equipped- ready to whip up some pancakes or a tropical smoothie?
 Both bedrooms feature full glass walls of sliders, leading to a small back patio
 Bicycles available for your enjoyment!

Reviews

7.8 out of 10
Good
2 bedrooms2 bathroomsSleeps 6181.0 sq m

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

Explore the area

View map
Tulum, Quintana Roo
  • Place, Jaguar Park
    ‪9 min walk‬
  • Place, Hunab Lifestyle Center
    ‪11 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪46 min drive‬

Rooms & beds

2 bedrooms (sleeps 6)

Bedroom 1

1 King Bed

Bedroom 2

2 Single Beds

Bedroom 3

1 Double Sofa Bed

2 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Toilet · Shower only

Spaces

Deck or patio
Kitchen
Office
Balcony
Garden

About this property

Eco-Chic Condo: Private Pool, Bikes, Near Beach

Summary:
- Eco-chic space traditional Yucatan finishes with a natural spa-like feel
- Your own private patio & splash pool plus a common area pool & lounge to enjoy
- Coa11407mplimentary bicycles (subject to availability) during your stay
- In Aldea Zama, perfectly situated between Tulum's town and the beach!
- Ideal for a relaxing jungly stay with modern comforts like AC, sat TV & WiFi

The Space:
Inside the beautiful residential community of Aldea Zama, you can’t help but relax when surrounded by the stunning design at this serene, spa-like condo atmosphere. You'll find traditional Yucatan finishes and natural materials woven throughout the space.

The open-plan concept of the main space is fabulous with a living-dining room that features wall-to-ceiling glass sliders that open entirely to the patio and private splash pool, transforming the space into a wonderful indoor-outdoor oasis!
Plus you'll have:
- a gorgeous and fully-equipped kitchen and breakfast bar
- a lovely dining area with a table for 6
- the living room area has a double sofa-bed if extra sleeping space is needed
- 2 bright bedrooms:
- Bedroom 1 with king bed, full en-suite bathroom, floor-to-ceiling glass wall sliders and a small private patio
- Bedroom 2 with 2 twin beds, floor-to-ceiling glass wall sliders and small private patio

You’ll find that the condo has everything you need for a comfortable stay: 24-hr security, AC, satellite TV, Wi-Fi, + all linens and towels included.

Plus, you’ll enjoy the perfect location within the complex! Just walk out your patio’s gate and you’re at the common area pool (which is heated) and lounge area. Sun beds, a bar area, and a palapa make it really special.

And there are also so many things to see and do around Tulum-- everything from beach & water sports like snorkeling, scuba, paddle boarding, and boating, eco-parks with underground rivers, ancient Mayan ruins, cenotes (natural sinkholes special to this area!), private boat/yacht and fishing tours, golfing, day trips to Akumal, Playa del Carmen, Cancun, and so much more!

Guest Access:
You’ll have full, exclusive access to your condo during your stay and of course you may access the common areas which include a lounge area, hammocks, sun chairs, swimming pool, open-air lobby, bikes to use (subject to availability) and free parking.

The Neighborhood:
The residential neighborhood of Aldea Zama is perfectly at the halfway mark between Tulum's town and the beach! It's perfect to bike, walk or jog around and shopping in town, convenience stores, grocery stores and more in walking distance. Easy access to the bike path from the condo down to the beach road and you'll be in a nice area surrounded by lush jungle and nature's elements with modern comforts & conveniences

Tulum is a wonderful dining destination. Here are 3 restaurants we recommend:
- Chacabar
- Bejuco
- Mezzanine

Here are some approximate estimations to the most popular/famous places near Tulum:

Eco parks/Attractions
- Tulum Ruins (6.2 km/3.9 miles)
- Xel-ha (19 km/11.8 miles)
- Xplor - (57.5 km/35.7 miles)

Shopping:
- Pueblito / Tulum town (3.4 km/2.1 miles)
- Beach road shops / boutiques (4 km/2.5 miles)
-Chedraui - (2.1 km/1.3 miles)

Golf
- Riviera Maya Golf Club - (26.2 km/16.3 miles)
- Dreams Tulum - (10.5 km/6.5 miles)

Getting Around:
The condo is about 119 km/74 miles or about a 1 hr 45-min drive from the Cancun International Airport (CUN). It’s best to prearrange your airport transfers.Let us know if you need any assistance. We’d be happy to help!

Other Things to Note:
-Electricity & Internet outages are occasional occurrences in Tulum, beyond our control. While we sincerely apologize for any inconvenience our guests may experience due to these disruptions, it's important to note that Stella Rentals cannot be held accountable for such events.

-NOTE THIS COMPLEX IS NOT SUITABLE FOR PARTIES AND LOUD GROUPS - CONDOMINIUM RULES WILL BE ENFORCED

-THERE'S CONSTRUCTION ACROSS THE STREET AND NOISE MIGHT BE HEARD DURING DAYTIME.

-Stella Rentals grants you preferential beach access to ´´Playa Negroni by Tago´´. Contact your concierge to save your spot.

- There is no daily housekeeping at the condo, but if you'd like the place cleaned during your stay, you can arrange this for an additional fee. Please let us know in advance. This service does not include changing the bed linens or towels. That is an add-on with cleaning service.

- The plunge pools are not heated. The jets are used for cleaning and filtering only.

-The pool was built with local materials, you may find the pool water may not be as clear blue due to this reason, even though it's been recently cleaned.

-We provide bottled water, high quality bed linens, bathroom and beach towels, kitchen equipment all complimentary for our guests. We can also help with an airport transfer if need, just let us know!

-Bicycles offered at the complex are subject to availability.

-The condo has its own 24-hour guarded security.

- Electricity is included for short-term stays (2-27 nights). Please help us save energy by using the AC wisely and keeping the temperature at 25°C. Electricity is not included for long-term rentals of 28 nights or more and will be charged as consumed based on a $6 MXN (pesos) fee per KW.

- Guests will be requested to sign a Rental Agreement upon booking confirmation.

- A security deposit may be required prior to arrival or at check-in, subject to the booking platform used to make the reservation. This fee is charged as a credit card transaction and refunded after check-out, provided all terms are met.

WE KINDLY ASK ALL GUESTS TO PLEASE ABIDE BY THESE HOUSE RULES:
- Travelers must be at least 21 years of age or older to book.
- No smoking of any kind (tobacco or cannabis) inside the home, and the use of any recreational drugs in the house is strictly prohibited. Failure to comply will incur a $300 penalty.
- No parties/events are permitted, illegal activity is prohibited and excessive noise is not tolerated, especially after 10 pm. Please be respectful of the neighbors.
- No more guests than those listed in your reservation are allowed.
- Renters agree to cover any charge related to damages occurred during their stay or cover necessary extra-cleaning charges if such is needed after their stay.
- Renters may be required to provide a government ID upon booking, on the day of checking in, or during their stay for identity verification.
- Pets are not allowed unless there is prior authorization and an extra fee may apply if such is given.
- Please avoid hanging towels or clothes on the balcony/terrace railings.
- Pool and common area regulations and opening hours have to be respected. The use of musical devices in common areas is prohibited. No glasses, bottles, food or coolers are allowed in the pool, the use of disposable or plastic glasses are allowed.
- We ask that you please adhere to the rules of the condo complex during your stay. You’ll be required to acknowledge and sign upon arrival.

Interaction with Guests:
This is a self-check-in property. Access codes will be provided to you within 24 hours before arrival.

You’ll have complete privacy during your stay, but we’re available 7 days a week from 8 am until midnight should you need anything - just send us a message via the booking platform.

Add dates for prices

Amenities

Pool
Kitchen
Free WiFi
Air conditioning
Outdoor space
Parking available

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 11:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
Free
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Smoking

Smoking is not permitted
- Travelers must be at least 21 years of age or older to book. - No smoking of any kind is allowed on the premises. Smoking tobacco, cannabis, or t...

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

About the area

Tulum

Zama, a neighbourhood in Tulum, is home to this condo. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting.
Map
Tulum, Quintana Roo

What's nearby

  • Jaguar Park - 9 min walk - 0.8 km
  • Hunab Lifestyle Center - 11 min walk - 1.0 km
  • Dos Aguas Park - 19 min walk - 1.6 km
  • Tulum National Park - 3 min drive - 2.8 km
  • Hospital de Tulum - 5 min drive - 1.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Coco Cafe - ‬4 min walk
  • ‪Jasmine - ‬4 min walk
  • ‪Olio - ‬8 min walk
  • ‪Nimeño Bakery - ‬10 min walk
  • ‪Carl's Jr. - ‬14 min walk

Frequently asked questions

Does Eco-Chic Condo: Private Pool, Bikes, Near Beach have a pool?

Yes, this property has a pool.

How much does it cost to stay at Eco-Chic Condo: Private Pool, Bikes, Near Beach?

As of 27 Mar 2026, prices found for a 1-night stay for 2 adults at Eco-Chic Condo: Private Pool, Bikes, Near Beach on 20 May 2026 start from AU$81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Eco-Chic Condo: Private Pool, Bikes, Near Beach pet-friendly?

No, pets are not allowed at this property.

How much is parking at Eco-Chic Condo: Private Pool, Bikes, Near Beach?

On-site parking is available at the property.

What time is check-in at Eco-Chic Condo: Private Pool, Bikes, Near Beach?

Check-in begins at 4:00 PM.

What time is check-out at Eco-Chic Condo: Private Pool, Bikes, Near Beach?

Checkout is at 11:00 AM.

Where is Eco-Chic Condo: Private Pool, Bikes, Near Beach located?

Located in Zama, this condo building is 0.5 mi (0.9 km) from Jaguar Park and within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Playa Paraiso is 3 mi (4.8 km) away.

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 9 out of 16 reviews
Rating 8 - Good. 0 out of 16 reviews
Rating 6 - Okay. 3 out of 16 reviews
Rating 4 - Poor. 4 out of 16 reviews
Rating 2 - Terrible. 0 out of 16 reviews

9.2/10

Cleanliness

8.4/10

Check-in

9.0/10

Communication

8.8/10

Location

8.4/10

Listing accuracy

Reviews

Verified

6/10 Okay

Jo-Ann M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Good communication and amenities. Was very musty smelling. The final night was a sleepless one as a rave with extremely loud music was taking place in the suite above. Not sure if this is a common occurrence but the equipment used was not something people travel with as the base shock our bed. This leads me to believe that it belongs to a permanent resident.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

Cynthia L.

Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in
The key did not work easily in the sliding doors and we were stranded outside for 1.5 hours. The second day, it took us 1/2 hour to get it to turn. We stopped locking the door after that when we went out. It was a frustrating and annoying experience. There was no on-site person at reception, ever.Other that that major inconvenience, the until was very nice.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sandra A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

It was a beautiful and quiet place to enjoy our vacations. We were near water parks and celotes.

It was clean and we enjoy the condition of the place and amenities.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

jonathan w.

Liked: Cleanliness, check-in, communication, location, listing accuracy

relaxing

everything i needed. relaxing.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Eric F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

amazing experience.

we loved our stay at artia. everything was easy and we had the best time.
Stayed 3 nights in Jul 2022
Response from VrboOwner on 13 Aug 2022
Dear Eric, We are delighted to hear that your time at the property was greatly enjoyed. Thank you for choosing to stay with us and for sharing your experience. It was a pleasure hosting you! Best wishes.
Verified

10/10 Excellent

Amrita N.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Good locality and stay

We enjoyed staying at this property. It was easily accessible to many of the local sights and allowed us to also relax when we needed to. The property manager was quick to help when we needed help. Definitely recommend getting a car to get around!
Stayed 3 nights in Mar 2023
Response from VrboOwner on 21 Mar 2023
Thank you for taking the time to review your stay. We appreciate your valuable comments and are delighted to hear that you enjoyed your stay with us. Your positive review is a great source of motivation for our team, and we are happy to know that we were able to meet your expectations.
Verified

4/10 Poor

helene v.

Liked: Cleanliness
Disliked: Check-in, communication

Muxed feelings

The apartment was very pretty, beautyfull tropical plants, nuce pool, but a lot of noise, by yraffic and neighbours.
Stayed 7 nights in Nov 2024
Response from VrboOwner on 3 Dec 2024
Thank you for staying with us Helene, we would have loved if you would've shared your feedback with us during your stay, as we go above and beyond to help make our guest's stay a perfect one. We hope you give us the opportunity to host you in the future for a true 5 star experience.
Verified

10/10 Excellent

Bruno B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Very satisfied!

The property is beautiful, great for a relaxing stay. It is well-stocked with the kitchen essentials, it has a washer and dryer, and it is very tastefully decorated. We made use of all the amenities that the Artia Condo had to offer, including the pool, the bikes, and the pass to Papaya Playa Project. The management was very helpful. The location is excellent, as it is located a few minutes from the beach and within walking distance of shops, restaurants, bars and coffeeshops. I would definitely rent this property again!
Stayed 7 nights in Aug 2022
Response from VrboOwner on 3 Sept 2022
Dear Bruno, We are so happy to hear that you were able to make the most of what we have offer. It was an absolute pleasure assisting you during your stay. We can't wait to welcome you back for another great experience! Best wishes.
Verified

10/10 Excellent

bethany h.

Liked: Cleanliness, check-in, communication, location, listing accuracy

wonderful stay

i had a truly wonderful stay at this beautiful property. the reviews had me a little nervous but here’s the scoop: are the beds rock hard? yep. but i honestly slept really well!! and that’s saying a lot- i am a sensitive sleeper. the hard beds were not a problem for me at all. was there a slight damp odor in the unit? yep. but it’s the jungle people! what do you expect?? i had quick, helpful responses from management, an incredibly sweet and lovely security gentleman, and the unit was beautiful and well-appointed. the beach club access was a joy. and the price for the rental couldn’t be beat. i would definitely stay again
Stayed 3 nights in Feb 2023
Response from VrboOwner on 3 Mar 2023
Dear Bethany, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a truly wonderful stay at our property. We appreciate your feedback about the beds and the slight damp odor in the unit. We're glad to hear that these did not pose a problem for you and that you slept well despite the inconvenience. We will certainly take this onboard for improvement. Thank you again for your feedback and for choosing to stay with us. We hope to welcome you back for another stay in the future! Best wishes.
Verified

10/10 Excellent

Ignacio G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Impeccable 2b 2b condo at Aldea Zama

As shown in pictures, the condo is spacious, very clean and fully equipped. Best area to stay as it's next to everything, 10' ride to Centro or the beach, 2' walking distance from some bars, restaurants and 2 small convenience stores. It's quiet and safe. We did not use the small "pool" in the garden but we did use the larger common one, very nice. Rooms have blackouts which to us were a must-have as we have a 14mos toddler. Very quiet at nights. Fully equipped kitchen, the dishwasher migh need some maintenance (there's rust in it, I guess because of a lack of usage), but the washer and dryer worked perfectly and are brand new. Just two comments: the access from the gate to the entrance is not the most convenient as there's stones, mud (when it rains) and the floor is irregular, so you will have to carry your bags/stroller. Also the general insulation of the unit is not the best as doors don'r really perfectly lock leaving space for air/humidity to get in the apartment, which requires AC to be functioning all the time. Host was extremely attentive, check-in process is very easy, they offer all kinds of additional services.
Stayed 8 nights in Nov 2022
Response from VrboOwner on 13 Dec 2022
Dear Ignacio, First and foremost, we want to thank you for the time you have taken to review your stay. Our guest´s feedback is greatly valuable to us. All your comments and suggestions will certainly be taken on board to improve our service moving forward. We are delighted to hear that the overall experience was greatly enjoyed, and that the property, its location and amenities were all to your liking. We hope to host you again in the future! Best wishes.
Verified

6/10 Okay

Ruth B.

Liked: Check-in
Disliked: Listing accuracy

Not as advertised

Location of unit is ideal for day trips-if you have a car. There is no public transport and though you could ride a bike to the few coffee shops-beware that you share the road with all motorist. Not all are careful or care that you are there. The community will develop into more-right now its not there! The unit itself was clean but not at all “luxury” as described. Big enough for a few people to move around though hard to tell where the additional people sleep. There are people in the other units are permanent residents. The guy above the unit isn’t friendly at all and one night had the music until 3am. Because I talked with security and he was asked to keep it down-every night after that, he made it a point to move furniture or drop things at 1:30- 3am. There was no loud music so could not report to security. Definitely a let down and for that alone will not come back. Though it doesn’t say no-children- Its not kid friendly. There is a queen bed and two kid size beds. Appliances do not match and though there are some dishes to use- its not equipped for a big family dinner. The stove did not work for a few days of our stay and the fridge light was out. Both were repaired during our stay after much asking the concierge. The towels are sparing-don’t ask for more as they will give you the run down of why there is only one per person! Definitely could be better cared for and tended to unit.
Stayed 6 nights in Jan 2023
Response from VrboOwner on 3 Mar 2023
Dear Ruth, We are sorry to hear that your stay did not meet your expectations. First and foremost, we certainly recommend renting a car to make the most of the location and surrounding areas. Regarding the unit, it's disappointing to hear that you did not find it as described. We apologize for any encountered inconveniences. Although it sounds like some of the issues you reported were resolved, we certainly take all feedback seriously and will work with the team to ensure that any issues are promptly addressed. The noise disturbances from the permanent resident above your unit must have been frustrating, and it's unfortunate that it affected your overall experience. Unfortunately, this is something completely out of our control. We will make sure to raise this concern to the building administration. We aim to provide all of our guests with a great stay, and apologize if we were not able to deliver in your case. Kind regards.
Verified

4/10 Poor

Leela L.

Liked: Check-in, communication

Disappointing

Lots of seemingly minor issues which add up to a large disappointment. The biggest was the pool. In the photos it looks as though it is lined with some kind of natural stone. It is just really gross lining. We didn’t feel safe letting our daughter swim in there. We expressed this without any solution. The pool was the main reason for booking the place. The apartment does smell musty. Yes, I know it’s the jungle which is why the owners should maybe figure out some kind of air flow. There are air conditioners in the two bedrooms, there are no fans so the living area was stuffy. Keep this in mind if you are thinking about somebody sleeping in the living room on the sofa. Speaking of the sofa, there were stains over the pads. We also booked a home so we could cook for ourselves. The dishwasher "functions" but it does not clean dishes and the seal between the machine and the front is gross. The chopping boards were moldy. Multiple mugs and plates chipped. The iron did not work. The ironing board would not collapse. In the bedroom, the wardrobe doors jammed open. No lamps in the kids’ bedroom and the outdoor bulb was out. The safe malfunctioned and our possessions were locked away for days (we were given instructions on how to add a different code and kept having to inform that this didn’t work either – it was resolved by giving us a key). Construction right on your doorstep, but I guess that is Tulum right now. The Papaya Playa pass was great and we were grateful for that. But make sure you have a car or are ready to bike. The saving grace of this place are they wonderful security guys. What a delight they are. We were so grateful to have met them.
Stayed 8 nights in Mar 2023
Response from VrboOwner on 23 July 2023
Hi Leela, Thank you for sharing your feedback with us. We sincerely apologize for the disappointments and inconveniences you experienced during your stay at our property. Your satisfaction is of the utmost importance to us, and we regret that we fell short of your expectations on multiple fronts. We will address these maintenance issues immediately to enhance the overall guest experience. We regret the inconvenience you faced with the safe and appreciate your patience in resolving the issue. We understand that the construction nearby was disruptive, and we apologize for any disturbance it caused. Unfortunately, as you mentioned, Tulum is experiencing ongoing development, and this can impact certain areas. We're glad to hear that you enjoyed the Papaya Playa pass. Lastly, we are grateful for your kind words about our security staff. Once again, we apologize for the disappointments you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and amenities. Thank you for choosing to stay with us, and we hope you will consider giving us another opportunity in the future to provide you with an enhanced experience.
Verified

6/10 Okay

Anu H.

Liked: Cleanliness, check-in, communication

Not quite what we hoped for

The house is ok, maybe the overall feeling was not as spacious as in the pictures, the walls around the apartment created this feeling I think. The house is otherwise ok, pretty much as described, clean, two bedrooms, two bathrooms, ok functioning kitchen, sofa bed in the living room. But we had several issues with the apartment: - on the first day there was not water at all for the whole building block for almost the whole day - this meant that one could not use the toilets either - later there was no hot water and it appeared that the boiler was broken - it was then replaced - there was an huge noice in the apartment, it came from the room next to the living room - turned out it was some machine minding the small private pool in the garden (that we never used) - dish washer was broken and took few days to fix - some lights stopped working - for few nights there was a lot of noice from the apartments in the same building block All these things caused us a lot of extra hassle and reporting. Great thanks to Angel host - they were really really quick in responding and did all they can in fixing the issues. We also asked for compensation in the price and received it which is nice. Regarding Tulum, we never realized that it is so so busy at the Christmas time. The villa provided a free access to the beach club - however you are obliged to dine at that club (with money similar to access fee that is very high). Our family needed to move around by car and so did others so huge queues were created to / from the beach area. There are very few public beach areas and parking near to them was a real hassle (and again, you end up paying a lot for it). Clubs have overtaken the beach areas and they all ask for extensive fees to enter. If you are able bike to the beach, very very good. Otherwise, I would probably put my money on the beach accommodation. The Tulum village is within a walking distance for an adult, but not for children I think. Especially I you want to walk around in the village during the evening. Taxis are there of course but they can be pricy. The sea and beaches are amazing of course, it is easy to access the cenotes, and visit ruins, nearby towns activity parks and so on. So in that way the location is good of course.
Stayed 11 nights in Dec 2022
Response from VrboOwner on 3 Mar 2023
Dear Anu, Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered several issues during your stay that caused you extra hassle and reporting. We are glad to hear that you found our communication and attention prompt and helpful. Regarding the house, we apologize if it did not match your expectations based on the pictures. We understand that the water issues must have been very inconvenient. We are glad that the boiler was replaced quickly and the concern was resolved upon request. Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We hope to have the opportunity to host you again in the future and provide you with a more enjoyable stay. Kind regards.
Verified

4/10 Poor

Michelle J.

Liked: Communication, location
Disliked: Check-in

Didn't meet expectations

My friend and I booked another property through Moskito about 6 weeks prior to our vacation, but we were told we would not be staying in our original booking just two days prior to our trip. Though they were able to accommodate us with an alternative property it was stressful and we were very frustrated that we didn't have time to investigate our own alternatives. When we arrived to the condo we were given an incorrect door code and were standing outside for almost an hour waiting for someone to provide us with the right info. We called the concierge several times and did not get any answer and were tired and incredibly frustrated to not be able to get into the apartment easily. It's a huge thing to not have the right code to get into provided accommodations and there seemed to be a lot of confusion amongst the team about how to get in, which made it seem like there was no preparation at all for our stay. In addition to the issue with entering, once we got into the apartment there were a number of things that made it even more clear that preparation wasn't appropriately completed prior to our arrival. The pool was incredibly dirty and there were ring marks on tables and other indications that cleaning wasn't fresh. There was also an overwhelming smell in the apartment throughout our entire stay which we believe came from the improper cleaning and maintenance, but also we were concerned that it could have been mold. It was pervasive the entire time and was difficult to stand. There was initially no hot water in the upstairs bathroom and there also was no wifi access in the upstairs bedroom as well. Lastly, the beds unfortunately were incredibly uncomfortable. Both beds were so hard that there were several nights that one of us ended up sleeping on the couch instead because we truly were not able to get rest. Our expectations for sleeping arrangements is to have some level of comfort with at least a mattress topper, but they were the hardest beds we've ever slept on in a vacation home and made our nights so uncomfortable. Overall the number of issues we had with the entire stay were very disappointing and impacted our trip quite a bit. We appreciate the help from concierge throughout, but it's upsetting that there were so many issues with the apartment and in the future we would not stay in any Moskito locations because of this experience
Stayed 7 nights in Apr 2022
Response from VrboOwner on 4 June 2022
Dear Michelle, We are very sorry to hear your overall experience was not a great one. Unfortunately, the property you initially booked had a maintenance problem which had to be addressed and therefore was unavailable to host you. We offered three alternative properties or the option of cancelling your reservation for you to have the freedom of booking one you preferred. However, as you really liked one of the upgraded options we offered, you were happy to relocate your stay. Upon arrival, we were in constant communication as there was a technical issue with the codes and lockbox. We called you within minutes and sent you messages to ensure you had been able to access correctly and settle in. Other inconveniences you encountered were reported and addressed by our local team promptly. We are sorry if this was not enough for you to enjoy your stay. Please know, we worked to the best of our abilities to provide a good experience. We apologize if we were not able to deliver in your case and will take your case on board to improve our service moving forward. Regards.
Verified

10/10 Excellent

Sergio R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice apartment

It is in a good location and the apartment is nice
Stayed 2 nights in May 2022
Response from VrboOwner on 4 June 2022
Dear Sergio, Thank you - We are very happy to hear the property and its location were to your liking. We look forward to welcoming you back! Best wishes.
Verified

10/10 Excellent

Janae R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Experience

Peaceful And Relaxing. Definitely Enjoyed The Property And It’s Location. Everyone Was Super Sweet And Easy To Work With.
Response from VrboOwner on 18 Aug 2021
Thank you for staying with us!

About the host

Hosted by Stella Rentals

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Discover your perfect vacation rental with Stella Rentals. Let us provide you with your ideal getaway, a home-away-from-home experience where you’ll create unforgettable moments and memories that last a lifetime.

Our mission is to leave you with a big smile on your face and fantastic stories to tell your friends. If you have any questions, please don't hesitate to reach out to us. We're available day and night to respond as quickly as possible.

We look forward to hosting you soon!

Why they chose this property

Because you’ll feel like you’ve stepped into your own private spa! Wonderful open floorplan, traditional natural finishes, huge glass walls that help bring the charm of the Mayan jungle indoors, and a private pool. Plus fabulous community amenities, beach access, and free bicycles...all in upscale Aldea Zama, just minutes from the beach and downtown Tulum!

What makes this property unique

-Private patio with splash pool
-Eco-chic: traditional Yucatan finishes + natural, spa-like feel
-Located in desirable Aldea Zama neighborhood
-Community pool, lounge area, palapa + complimentary bicycles
-Close to downtown Tulum for tons of shopping & restaurants
-Only 5 minutes to the incredible beach!

Languages:

English, French, Spanish

Premier Host

They consistently provide great experiences for their guests
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