2/10 Terrible
Lisa M.
24 Mar 2023
Disliked: Cleanliness, check-in, communication, listing accuracy
Family vacation
The listing of this property looks fantastic, however it isn't. We recently returned from our family trip to Sedona which is beautiful by the way, however we had many issues with the Inn Keepers house property rental. First when we arrived there was a toxic smell of dead rodent inside and outside the home, come to find there was a sewer backup. There were cockroaches in both bathrooms, the ice machine in refrigerator didn't work, the bathtub wasn't secured in place so not useable, the step up in home is extremely dangerous where 2 people in party fell, the lack attention to detail with paint wear and tear of property inside and out was a bit to be desired. For the cost of this rental the property management team needs to be more attentive to its clients with respect to urgency in handling situations, better communication and cleanliness. This property has so much potential, it's unfortunate it's not being utilized. We found out during our stay the property was recently purchased which was just flipped quickly into rental mode without doing the necessary maintenance needed to bring it up to speed before renting. We would not recommend this vrbo for a Sedona experience.
Lisa M.
Stayed 3 nights in Mar 2023
