15 Clarke Street, Narooma

Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your stay did not meet your expectations, and I completely understand how disappointing this must have been, especially when you were looking forward to a relaxing break. Cleanliness is something we take very seriously, so I sincerely apologise for the condition you found the bathroom, cutlery, lounge, and other areas upon arrival. The issues you’ve described — from cleanliness to maintenance and garden upkeep — are not acceptable, and I have already raised them with our housekeeping and maintenance teams for immediate review and rectification. I also appreciate your specific feedback on the bathroom layout, furniture comfort, and garden hazards. This will help us guide the property owner on the urgent updates needed to ensure future guests have a much more comfortable and enjoyable experience. I understand how upsetting it must have been to encounter these issues on arrival, and I regret that we weren’t made aware during your stay so we could have had the opportunity to address them for you at the time. We greatly value your feedback, and while Narooma and the weather made for some bright spots in your visit, I am truly sorry the property itself let you down. I’ll be following up to ensure your comments lead to real improvements.