2/10 Terrible
Gina P.
4 June 2024
Liked: Check-in, location
Disliked: Cleanliness, communication
Bed Bugs Beware!
Stayed in the apartment a couple weeks ago and found bed bugs in three of the beds. When we first contacted the property manager he told me they were just mosquitos… we are from Georgia we know what mosquitos look like. After we finally convinced him they were bed bugs he argued that it was his responsibility to do anything about it. Eventually at midnight we had to lug all of our belongings across Venice to a new apartment. When we contacted them about a refund we were told they would only refund a third of the cost of our stay since “we stayed the first night”. This resolution is completely unacceptable as the bed bugs were clearly there the entire time and there was evidence that they had recently attempted to eliminate them. VRBO has been completely useless in resolving this issue and keeps saying it is up to the host. I would highly recommend NOT booking this unit and looking for better options with better customer service
Gina P.
Stayed 2 nights in May 2024
