2/10 Terrible
Harish R.
22 May 2025
Worst Experience Ever!
It was our first visit to Florence and we were really looking forward to it. However the experience, or the lack thereof at this property was really terrible! We reached the address in Florence at approx. 11pm local time after a 24 hr transit from the US. We followed all instructions provided to us for entering the main building but were unable to gain entry into the building. After repeated calls and text message and video clips of where we were to the property owner/manager we were told that somone will be coming on-site to help. We waited for over an hour (now it was past midnight local time) and no one showed up. Ultimately we had to make alternate arrangements late in the night and book a hotel at exorbitant rates for our stay.Subsequent repeated messages to the property owner/manager/company on the VRBO chat asking for a refund (since we had already pre-paid for the entire stay) have been met with complete silence.Absolutely terrible experience! Be exteremly careful dealing with YESIDOITALY and do so at your own risk of being scammed.
Harish R.
Stayed 2 nights in May 2025