2/10 Terrible
Lonald C.
6 July 2022
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Extremely Offensive
We rented at Whitney Beach 6701 GOM Dr, #332, LBK FL 34228.
Upon entrance of the unit the outside wall of unit is collapsing. Upon entering front door of unit ceiling is collapsing. Outside collapsing wall caused damage to inside bedroom wall. Non working bedroom blinds. Broomsticks used as locks for sliding glass door on bottom floor unit. Should we go on?
Called Vacasa within 10 minutes of entering unit, operator stated someone would be out 6/2/22. Vacasa was a no show or call.
So as to not completely ruin our vacation, these issues would be dealt with on our last week.
No one at Vacasa contacted us after numerous emails. The unit has obvious code violations therefore we contacted LBK code enforcement and they wrote up two code violations. After the code inspection (on our vacation), Vacasa finally called only after we searched for the company’s CEO’s and email addresses and blasted them all with there failure as a management company. A management company that does not manage, go figure.
Vacasa offered $1k refund for renting a unit with code violations knowingly and willing. Vacasa district manager admitted issues with unit. The owner is also at fault.
Vacasa received a final demand letter from us, they still owe $430.00 and time is ticking.
All $ should have been refunded back to c/c on file. Vacasa you are playing a game refunding the balance of $430.00 on a check. You’ve proven to be dishonest.
Vacasa don’t push us anymore, you will not like the outcome.
Our advice to others; many of us in these situations are 1,000’s of miles away from home with no help except for Vacasa Management Company who is useless! We reached out to the town’s council members, code enforcement, HOA on-site manager and other owners on-site.
Lonald C.
Stayed 35 nights in Jun 2022
