Condo

Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid

Photo gallery for Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid

A spacious living area with a large window offering a view of the ocean. There is a television on a stand, wicker furniture, and a dining area with chairs and a table.
A bathroom with a large mirror, two wooden sinks, a towel rack, and a ceiling fan.
A beachfront hotel with multiple balconies, a pool area with sun loungers, and palm trees.
A spacious living room with a large glass table, comfortable seating, a ceiling fan, and a TV.
A poolside view with a beach and palm trees.

Reviews

9.4 out of 10, Loved by Guests
Top 10% of guest reviews in this area
Perched along the water, this condo features 2 bedrooms and 2 bathrooms, accommodating 6 guests. Enjoy ocean views from your furnished patio and take advantage of the heated infinity pool. Engage in nearby fishing, surfing, and kayaking, while attractions like Quinta Avenida and Chabad Playa del Carmen await exploration.

Highlights

  • On the beach

    A rare beachfront property in the area - enjoy direct access to the sand and sea.
  • Centrally-located

    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks

    Walk to Quinta Avenida
2 bedrooms2 bathroomsSleeps 6

Popular amenities

  • On beach
  • Infinity pool
  • Garage parking available
  • Kitchen
  • Washing machine
  • Air-conditioning

Explore the area

View map
Playa del Carmen, Q Roo
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪10 min walk‬

Rooms & beds

2 bedrooms (sleeps 6)

2 bathrooms

Bathroom 1

Bathroom 2

Spaces

Kitchen
Balcony
Separate dining area
Dining area

About this property

Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid

On Beach 2 BR 2 BA Penthouse, Pool, Maid Hammock WiFi Steps to 5th Ave.

SALE!

A RARE BEACHFRONT FIND IN THE HEART OF PLAYA!You'll be wowed the moment you enter this luxurious oceanfront penthouse, boasting breathtaking views of the Caribbean. This is the developer's personal condo-her pride & joy-lovingly maintained & beautifully decorated with stunning imported artwork.

Floor-to-ceiling windows fill the condo with natural light & showcases spectacular ocean & beach views from the main living areas. Step onto the spacious wrap-around balcony or retreat to your private, fully furnished rooftop terrace. With panoramic ocean views, you'll feel as though you're floating above the sea!

(Due to being an integrated partner with VRBO, you will pay us directly for your stay & only pay VRBO for their service fee. Please don't book until you verify this with VRBO as payment is due upon booking to confirm your stay with us. See more info below.)

Fully equipped with stainless-steel appliances, & everything you need to dine in. The elegant dining area seats six, with stunning ocean views while dining or preparing your favorite drink. Soaring 10-foot ceilings & floor-to-ceiling windows fill the living space with natural light. Relax on the sofa or oversized chairs & watch Cozumel Island light up at night. A wall-mounted 49" Smart TV with screen mirroring is provided. Cable & English- programming are not available.

Your private outdoor spaces are the perfect place to dine, unwind, & take in spectacular sunrises & sunsets. Enjoy your own tranquil rooftop oasis with panoramic ocean views.Spacious wrap-around balcony to dine & lounge. Rooftop with hammock, dining table, conversation seating, & loungers. A pergola & ambient lighting provides for relaxing evenings

BEDROOMS
Master:King bed offers pool & ocean views, Enjoy an en-suite marble bath, glass shower.
Guest Master Room: Spacious w/ 2 queen beds, sitting area & en-suite marble bathroom with glass shower.
*Both rooms enjoys walk-in closets, safes & ceiling fans.

BEACH CLUB SERVICE | INFINITY POOL | BEACH MASSAGE
Step outside & you're just moments from the infinity pool & beach. Our intimate oceanfront complex offers attentive beach service with loungers & umbrellas set up daily. Guests can purchase refreshing drinks & fresh local fare delivered right to your lounger. ($) Beach massage, jet skis, kayaks, paddleboards & parasailing is available for rent close by.

With no boats moored directly in front, you can fully enjoy the unobstructed views & swimming. Beach massages, jet skis, kayaks, paddleboards & parasailing are also for rent just steps away.close by.

Explore an incredible selection of restaurants, lively bars, live music, boutique shopping, art galleries, & local attractions-all within easy walking distance.

Experience the perfect blend of beachfront relaxation & the fun energy of Playa del Carmen.

GUEST PERKS
On-site English & Spanish-speaking condo manager
- Free high-speed Wi-Fi
- 24-hour security
- Light housekeeping every 2 days, excluding Sundays & Mexican holidays
- Purified 5-gallon water dispenser
- Free parking based on availability - please obtain approval before renting a car
- Detailed arrival package with our favorite dining spots, activities & local tips
- Assistance arranging private airport transfers from Cancun Airport, excursions & activities at reasonable rates ($)
Protect Your Vacation: We strongly recommend travel insurance covering trip interruption and medical expenses.

As a Superhost who genuinely enjoys creating memorable, relaxing stays, I'm here to make your experience as seamless & enjoyable as possible. From booking to checkout, I'll be available to help ensure you have a wonderful stay!

Your tropical paradise awaits you!

Sally | Playa Beach Getaways

RENTAL PAYMENT PROCESS
When booking through VRBO, your rental payment is made directly to Playa Beach Getaways-not VRBO. This is because we are an integrated partner with VRBO as we have multiple listings with them & they require us to collect our rental.
VRBO will only charge your credit card for its booking fee.Your VRBO booking page clearly shows the amounts listed as "Due to VRBO" and "Due to Manager."Before booking, we recommend contacting VRBO at 1-877-202-4291 to confirm this payment arrangement. Our VRBO ID is 04DATS Tonya Sarina.Your rental payment is due upon booking. Once your reservation is confirmed, we will send you a secure online payment link for the rental amount.

THINGS NOT WITHIN OUR CONTROL
-Sargassum: May occur during warmer months (or earlier), & may affect the Mexican Caribbean. We cannot predict its arrival, quantity, or impact on beach conditions or swimming. Beaches are cleaned when possible. Conditions can change daily, so guests are encouraged to research this topic before booking.
-Noise: This is a popular tourist destination & there may be noise or music from neighboring properties.
- Construction that began in 2022 has come to a full stop. Should it resume, we will do our best to keep guests informed.
-Power Outage: We're not responsible for rare, city-wide power or water outages.
-We are not responsbile for lost or stolen items; do not leave your valuables at the beach or pool. Lock all items in the condo safes.

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House Rules

Check in after 4:00 PM

Minimum age to rent: 25

Check out before 11:00 AM

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Children

Children allowed: ages 0–17

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Events

No events allowed

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Pets

No pets allowed

No pets of any kind are allowed

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Smoking

Smoking is not permitted

Important information

You need to know

Property # 216962vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Playa del Carmen

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, this condo is near theme parks and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with ecotours and cycling.
Map
Playa del Carmen, Q Roo

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 8 min walk - 0.7 km
  • Mamitas Beach - 10 min walk - 0.8 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Karen's - ‬3 min walk
  • ‪Mercado 174 - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬4 min walk
  • ‪Carboncitos - ‬3 min walk
  • ‪La Vagabunda® Centro - ‬3 min walk

Frequently asked questions

Does Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid have a pool?

Yes, this property has a pool. Pool types include infinity and heated pools.

How much does it cost to stay at Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid?

As of 19 Sept 2026, prices found for a 1-night stay for 2 adults at Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid on 1 Sept 2027 start from AU$2,558, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid?

On-site parking is available at the property.

What time is check-in at Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid?

Check-in begins at 4:00 PM.

What time is check-out at Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid?

Checkout is at 11:00 AM.

Where is Sale! Float Over the Ocean! Deluxe Private Rooftop | Beach Service | Steps to 5th Avene | Maid located?

Located in Downtown Playa del Carmen, this beachfront condo building is in the city centre and within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 13 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 0 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

9.8/10

Cleanliness

9.8/10

Check-in

10/10

Communication

10/10

Location

10/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location, great property

As close to perfection as you can get. Not one complaint. Perfect location, breathtaking views, unit was well equipped, clean and spacious, staff were friendly. I highly recommend staying here.
Stayed 11 nights in Jul 2025
Response from VrboOwner on 4 Aug 2025
Colin, wow thank you so much for this 5-star complimentary review! It means so much to our team, & gives a great insight for what guests can expect when booking this fab condo but also how they will be treated. It truly offers the best views on the beach & has all the bells & whistles. We would love to host you again! Sally & Staff
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Place

Beautiful place. Everything was more than expected. Good location, close to everything. Would me more than happy to return to this place
Stayed 4 nights in May 2024
Response from VrboOwner on 29 May 2024
Thank you Jurgita for your 5 star review! We so greatly appreciate it & that you mentioned how beautiful it is & it is truly so well-located. Mere steps to everything! We would absolutely be delighted to host you again! Sally & Staff
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Heart of Playa del Carmen

Condo was perfect for our party of 5. On the beach. Great food in restaurants on either side (Fusion is a fantastic for hanging out and great Mexican food). Roof top deck was a favorite of my wife and teenage daughters. 1/2 block to the middle of 5th Avenue. Would definitely stay again.
Stayed 4 nights in Nov 2023
Response from VrboOwner on 24 Nov 2023
Thank you Brent for this 5 star review! It truly is appreciated. The location cannot be beat, 1/2 block to lively 5th Avenue & having the restaurants so close to enjoy is a real bonus! And the private rooftop is a real haven to relax, enjoy the views & the soft warm breeze with so much space. Definitely a favorite for all of our guests! We'd love to host you again; come back soon! Sally & Staff
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Everything was great! We loved the unit and the location was so easy. The view is beautiful. We were happy to accept the help of the recommended driver for our transfers and outings and found him to be professional and communicative. We met other friendly guests as well while we spent time at the pool. The setting felt very safe and family-friendly. We loved the rooftop patio early in the mornings or in the evenings when everything was dry (we had a bit of rain a few times). We were disappointed that Fusion was closed during our stay, so there was not quite as much beach club food etc avaialble…Inti was delicious but more expensive, so we only ate there once and got a few drinks there. The unit was very clean in general but we gave 4 stars because there were little bugs that would come out almost immediately on the kitchen counter if we left food out even briefly. They were tiny and seemed harmless but annoying, like ants. Keeping the area clean kept them at bay, but we ended up storing food and beverages only in the high cupboards or in the fridge as a result.While the music next door is noticeable, it is festive and not problematic. It gets quiet by 10:30 or so and also is not so loud when you are inside the unit. I was so glad about all of the different patio spots for sitting - we are a family of readers and everyone always had a comfy place.We had a wonderful week!
Stayed 6 nights in Mar 2026
Response from VrboOwner on 22 Mar 2026
Thank you Sloane for this 5-star & in-depth review! As for the little insects that you mention, this is a common occurence in tropical destinations!They're callled 'pantry pests'; easily eliminated by keeping counters wiped & food stored. They're very similar to fruit flies; annoying to me in summer at my home in Canada! It has nothing to do with the cleaniness of our condos which are spotless & cleaned throughout a guest's stay. If the sliding doors are left open, it can also attract them. I'm so glad you mention our wonderful Jaime; the best airport driver & knowledgeable tour guide! I'll pass along your kind comments. It truly is a safe & welcoming complex with hands-on kind staff & in THE best location. Fusion is a great spot & rarely closed but I believe it was a few days due to them renewing their beach permit. And INTI is a nice option for upscale food & drinkls. As per INTI & music, I'm glad it had no impact on you. We are very transparent in our listing & arrival info.that they are next to our complex & do play music but rarely our guests have any issue with it. We pride ourselves on being very transparent with our guests on anything that might impact their stay, as most hosts don't do this. I agree that there is so much space, from inside the condo to the balcony & the private rooftop (my face place when I travel there!) So glad you had such a wonderful stay Sloane; we want to provide a magical & memorable stay for every guests! Sally & Staff
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Million Dollar View & 5 Star Location!

That view...the photos don’t do it justice. The apartment is very spacious and clean. The staff friendly and helpful. The pool temperature is perfect. No need to get used to it but not too warm either. We were impressed that there was always lots of available lounge chairs at the pool and the beach. The staff member at the beach will set up an umbrella for you and bring you a table. Luna Encantada has a restaurant on either side and they both will bring you their menus and serve you food and drinks right to your spot on the beach. The location is perfect for exploring 5th Avenue and its many fantastic restaurants. We got an amazing cappuccino at Ah Cacao (several locations) every morning! The gelato at Aldo’s (several locations) is excellent. We thoroughly enjoyed our week here. Only wish we could stay longer!
Stayed 8 nights in Feb 2020
Response from VrboOwner on 6 Sept 2023
Dear Jodi, thank you so much for taking a moment to write this 5 star review! First we are so happy that you had such a wonderful vacation! We couldn't agree more that the pictures don't do it justice & the location cannot be beat for being directly on the beach & mere steps to everything. The owner has lovingly maintained & decorated it, and the views are some of the best in Playa del Carmen. And we are so happy that our fantastic beach attendants offered you the top level service that everyone has come to know. We endeavor to offer the 5 star treatment to all our guests, and will pass on your comments to all our staff! We look forward to hosting you again soon Jodi! All the best!
Verified review

8/10 Good

Very Nice Accomodations

This is our 2nd time staying in unit D3 at Luna Encantada with our 3 daughters. The location is fabulous, and the unit has everything you could need. Tonya was very helpful, and very easy to communicate with. We hired a private transfer service from the airport, who happily stopped at Walmart for us and waited while we shopped (for a minimal fee). When we arrived, there were 2 gentlemen that helped us unload the van, and get everything onto the small elevator to the unit. They were also frequently helpful with the gate, and often seen around the grounds. The unit was clean, nicely decorated, and the kitchen had all of the items we needed for our stay. Everyone was very helpful and friendly, including the cleaning lady that came every other day. We felt very safe during our stay, despite the news stories at the time. The unit sits right on the beach, and the view is absolutely incredible. Unfortunately, erosion has ravaged the beach here, so it is quite rocky . There is a public beach just a short walk to the south, and it satisfied our needs to play in the waves. There was an awful amount of sea grass this year. There were workers raking and piling non-stop for the first 3 or 4 days of our stay. From conversations with others, it sounds like it is just a bad year for it, and it's just chance if it comes each spring or not. Certainly no fault of the owner, just something to be aware of. Storms rolled through from the west one night, and the beach was clear for the rest of our stay. The pool is a bit on the small side. The kids didn't seem to mind though, and it forced us to interact with others at the condo instead of keeping to ourselves. We did not utilize the rooftop area as much as I'd have liked, but it was lovely. If only we'd have been able to stay longer, I'm sure we'd have found more time to be up there! The master bed was quite firm. I had some trouble sleeping, and was anxious to get home to my own bed. This is obviously a personal preference, my husband did not mind it too much. Lastly, we struggled with the TV in the 2nd bedroom the night of the storms. I had wished that I'd brought a few dvd's for the girls. Just be prepared for this if you have children and end up having some down time due to weather. Overall, this unit is incredible. Looking straight onto the beach and out to the beautiful water, you just can't beat it! We would definitely stay here again, and are already thinking ahead to next year.
Stayed 7 nights in Mar 2018
Response from VrboOwner on 6 Sept 2023
Thanks for taking time to post a review! Like you, we hope we've seen the last of the seaweed! Please do come back to see us again in Luna Encantada D3!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very nice apartment with beautiful views. One of the best Infiniti pools we have been to. We have been twice at this property and enjoyed it both times.
Stayed 7 nights in Jul 2026
Response from VrboOwner on 6 Aug 2026
Dejan & family thank you for this fabulous 5-star review! This penthouse right on the very front of the condo as you say offers beautiful views! And the infinity pool is great beach & ocean watching! It's our pleasure Dejan to host you a second time & sure hope we can host you for a third & welcome you back to the 'Luna Family'! Sally & Staff
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Spectacular Condo/Location

It gets better and better every stay we have in this condo with it's jaw dropping views! Beautifully decorated, well stocked, comfortable and spacious with the best staff to make your stay amazing. Thanks to Tonya and staff for another stress free, 'we don't want to go home' kind of stay!
Stayed 8 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

The Very Best Condo in Playa!

The description of 'floating over the ocean' couldn't be more accurate! The views from this condo are amazing; even from the living & kitchen area. The condo was immaculate, and was equipped with everything to make breakfast to dinner. Cool decor too. We really enjoyed Abdias the beach attendant who set up our loungers & umbrellas daily, and brought us food from the beach bar next door. This condo was close to everything. My mother in law has a bad knee so it was so handy to get to 5th Ave. which was less than 100 yards from the entrance. Edith was great to check on us to make sure we didn't need anything. We highly suggest you eat at Sabor a Mar, Carboncitos, Chez Celine, El Aborlito, & this little baguette/sandwich spot on 8th Street on way to ocean. Amazing sandwiches! Can't wait to come back to paradise!
Stayed 5 nights in Feb 2020
Verified review

10/10 Excellent

Great location, Amazing view

The condo is located right in the heart of Quinta Avenida and about 3 blocks from the ferry. You can take the ferry to Cozumel, which we did on several occasions to snorkel. The condo is spacious, clean and the security guards are so helpful!! They provided information, arranged taxi pickups and even assisted with arranging a private massage for me and my husband in the condo. We’ve stayed at many condos before in different cities, and this time I really enjoyed that the complex is small and there’s not that many people. The only issue we encountered (to no fault of the owner) was the seaweed on that side of the beach - my children did not want to get in but they enjoyed the pool very much! I would stay here again - kitchen had everything we needed; plenty of beach towels; plenty of regular bath towels; washer & dryer worked great; and as a plus provided shampoo and body soap. Highly recommend it especially for families!
Stayed 10 nights in Jul 2018
Archival

10/10 Excellent

Absolutely fantastic!!

Our new favorite vacation! Great location. Edith was so helpful. Edgar on the beach with chairs and umbrellas was a true treasure. Can't wait to return.
Stayed 7 nights in Jul 2017
Response from VrboOwner on 6 Sept 2023
Thank you for your review! We hope to host you again soon. So happy you enjoyed our little spot of heaven on earth.
Archival

10/10 Excellent

Fantastic Condo - Best Vacation Ever!

Went on a trip with some girlfriends who'd never been to Playa del Carmen before and stayed in D3. Everyone was gobsmacked over the condo & despite a negative previous review that we read, we were pleasantly relieved to find the condo in great shape. There is a new manager, Edith, who dropped by regularly to check on us. She mentioned they do regular upkeep & overall they kept out of our way while addressing regular maintenance. We had no issues with bugs, and all screens/furniture/outlets etc. & we found everything to be in good working order. The views from almost everywhere in the condo especially from the rooftop, just can't be beat! We spent a lot of time on the balcony watching the boats, parasailers. We enjoyed naps on the rooftop hammock as it offers lots of privacy and space for a group to stretch out. We really enjoyed walking out the entrance and being so close to all the action! Many of us got up early to walk the beach and see the sunrise. We walked up the few blocks to Walmart a few times to pick up beer and snacks. There's a 7/11 type of convenience store on our block called OXXO which was great to grab some beer, ice. The condo is beautifully decorated with marble throughout, and the kitchen is fully stocked with utensils etc. There are 2 spacious bedrooms and the a/c and fans kept us quite comfortable. The WiFi is complimentary and worked well which we really needed as a few of us had to work a few days while on vacation. We used the washer/dryer once just before we left so went home with clean clothes :) The beach is raked daily and the loungers/umbrellas are set up in the morning for your private use. Great beach service too. The pool was regularly maintained and we had house-keeping and fresh bottled water delivered to us regularly. We used the washer/dryer once just before we left so went home with clean clothes. The security guard Leonel was very helpful with groceries and helping with our suitcases etc. Tonya was indispensable in making our reservation and ensured we had all the codes before we left, along with a restaurant & activity guide. It was a worry free trip and we can't wait to go back & we would stay in D3 in a heartbeat. We are already planning our next trip back. You don't need to rent a car. Take the local collectivos to Akumal and Tulum - really cheap (40 pesos). Recommend a trip to Chichen Itza & Valloladid. Get a beach massage 2 doors down. Transportation was great -right to the condo!
Archival

2/10 Terrible

WOW

Personally have never written a review on anything before, so here it goes, this need to be said, first thing out of the box, all information received per door codes, gate codes, garage codes, phone numbers of contacts, were outdated, tried to reach individuals like a manager, they no longer worked there, 1st day, all screens from patio doors were in operable, could only reach patio thru one door, since it blew off with the wind, others were broken and stuck, safe in 2nd bedroom not working, also shower drain in 2nd bedroom not working, and there were these tiny bugs all over the kitchen counter, that we never got rid of, we were provided with bug spray, but felt we were not there for bug extermination, voice mail on our phones not able to access per instructions, since left phone number with relatives to reach us, per emergency, or to stay connected, never did receive pin number up to last day, most of these troubles were addressed the 2nd day, safe fixed, drain fixed some what, 3rd day washing machine quit, was first advsed would be fixed the following day, found out per house cleaner, only works on certain settings, warm water, medium load, on regular wash cycle, all other will not work, so take note, ....bugs never left, most of electrical outlets snap and pop when using, hot tub in pool area never worked, pool was down the last 2 days we were there, all outside furniture is in horrible condtion, there are othere items that I can add, but you get the idea, ...the location is BEAUTIFUL, the food was Great, ...the hired help at this location, is doing there best with limited funds, obviously,.. the highlight of the whole trip pertaining to the condo, is the Concierge working there, her name is Aggie Wasowska, she took ownership on every issue I addressed with her, ...there was also a bad accident there, a woman fell down the steps, ...there are no handrails, all floors at tile, and it had rained the day before, when advising Aggie of accident she immediately meet with the folks in F3 where they were staying, she is a bright star on that staff, this list can go on , and on,...but you get the point, believe me, this is coming from someone that is dreadfully optimistic.
Response from VrboOwner on 6 Sept 2023
First, I want to sincerely apologize to Thomas R for the shortcomings he experienced during is stay at the penthouse. He contacted me during his stay to let me know there were some minor issues and that they were all being addressed by onsite staff. I contacted the owner who made plans immediately to travel from Minnesota to Playa to make sure that all issues were remedied and they have been. The owner is responsive and has gone above and beyond to ensure that future guests will not encounter any of these same annoyances. The guests who are in the condo at this time have reported that all is well, the view is spectacular and the condo is perfect.
Archival

10/10 Excellent

Loved our stay in Playa!

My husband, daughter and I enjoyed such a relaxing week in this spacious, beachfront condo. The layout was perfect with two very large bedrooms and a full living room, dining room and kitchen with floor to ceiling windows overlooking the beach. The unit was impeccably clean, and the cleaning service provided every 2 days was top notch. The rooftop patio was one of our favorite places to hang out at the end of each day, and such a treat to have our own private rooftop overlooking the beach. The beach out front was great, with lounge chairs ready and waiting each day. The pool was a tad bit on the small size, and when being used by multiple families with small children, it got a bit too noisy and way too crowded for our liking. The location right off 5th Ave was perfect! Shopping and restaurants galore, with so much to see and do, with a different food choice for each night. We did not rent a car, and didn't need one, with taxis at the ready at the top of the block to take you wherever you need. We were so sad to leave that we came home and rebooked for another week this summer. I was so pleasantly surprised by this condo and our wonderful week in Playa del Carmen!
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Stayed 3 nights in Dec 2024
Response from VrboOwner on 6 Jan 2025
Thank you Julia for the 5 star review! We loved hosting you & hope you will return! All the best! Sally & Staff

About the host

Hosted by Tonya Sarina

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Languages:

English

Premier Host

They consistently provide great experiences for their guests

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